04-02-2013 11:42 AM - edited 03-11-2019 06:22 PM
I've got 2 polycom video conferencing appliances and setup static nats and basic h.323 and h.225 inspection for them.
They work fine for about 13 minutes then disconnect! I can reconnect then they work again for 13 minutes! Any Idea's?
Thanks!
04-02-2013 12:52 PM
Patrick,
The only reason I can think of is timeout values, either on the ASA or Polycom device. I will start checking the timeout values and also ASA logs so we can see what is happening at the moment of the disconnection.
Regards,
Juan Lombana
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04-02-2013 05:24 PM
As Juan suggested, review the logs, probably you will find some of them saying that the connection was closed due a "pinhole" timeout. This means that no traffic was traversing the secondary link and it was closed. Not the ASA's fault.
Also, have you tried disabling the H323 inspection?
02-23-2015 07:23 AM
funny ... I have the exact same issue, but just on one of my end-points.
Did you manage to resolve your issue ?
If so what did you do ?
I run a ASA 5520 version 8.2(4) and a polycom HDX 6000 HD version 3.1.2
the strange part is i have two polycoms, the older one works and has firmware 3.0.3
how about that ..
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