ASA ASDM real time graphs do not come up

[tato386]

When I connect to my ASA with ASDM I can use ASDM to configure it and I can also see syslog message via ASDM.  However, none of the real time windows work.  These includes CPU, memory traffic, usage, etc.  All I get is a spinning icon for a couple minutes and then the message "lost connection to the firewall".  Note that I get this message even though I can still modify configuration and see syslog so I really haven't lost connection to the firewall, only to the real time graph windows.  I have tried different client machines and tried connecting to different interfaces with no luck.  I have also tried deleting and uploading new ASDM images as well as trying other versions but still same issue.  No errors in the logs that I can see either.  Currently running 9.1.5/7.2.1 on the ASA which is a 5510 model.  Any ideas?

Rgds,

Diego

[Marius Gunnerud]

If you browse to the ASA https://<ASA IP>:443 (or whichever port you have configured for it), and then run the ASDM directly from the ASA are you able to see the graphs then?

If so I would suggest removing the ASDM launcher you have installed on your PC and then install a fresh copy from your ASA.

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[tato386]

That was a good idea but the graphs do not show up when I run ASDM directly from ASA.

Rgds,

Diego

[johnlloyd_13]

Hi Diego,

It seems like a Java issue. Could play around different versions and see which one's stable?

[tato386]

Different browsers, different machines and Java versions, all same problem.  I am pretty sure it is an ASA thing.  I also tried real-time log viewer and that shows: "error getting/parsing the  monitoring data".

[Marvin Rhoads]

It could be an ASDM bug.

Have you tried downgrading ASDM to 7.1(6)? That release is compatible with ASA 9.1(5)

[tato386]

Actually I downgraded to 7.1(5) and still have same issue.  My intent was to see if maybe current ASDM image was corrupt.  I will bump up one tick to 7.1(6) and see what happens.

[Marius Gunnerud]

If the downgrade doesn't work, I suggest rebooting the ASA and then test.  Perhaps there is some code that is stuck...(?)

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