10-15-2015 01:56 AM - edited 03-10-2019 06:28 AM
Hi,
I am trying to upgrade an ASA5506-X SFR module (currently running 5.4.1.2-23) to the latest s/w version (5.4.1.3-26).
However, the upgrade fails (after 5 hours!) with the following message:
"Update Installation Failed : [59%] Fatal error: Error running script 800_post/060_extract_eventserver.pl"
The SFR module is locally managed using ASDM.
I have tried the upgrade using the update file downloaded within the ASDM/Firepower 'Product Updates' GUI and the file "Cisco_Network_Sensor_Patch-5.4.1.3-26.sh" downloaded from the Sourcefire support site.
Has anyone successfully applied this upgrade on an ASA5506-X?
Thanks,
-Chris
10-20-2015 08:15 AM
I'm having the same issue. Have you resolved it yet?
10-26-2015 07:46 AM
I have the same issue. The first ASA5506, succeeded after I reinstalled 3 times.
I am fighting with my nr 2 now.
First try, after 24houers the firepower module was totally unresponsive
Secon try, after 3 days the opgrade was still stuck at 55% in a script-
Third try. After 5 houers (now) [31%] Running script 200_pre/500_stop_system.sh...
This last message kame after 30 min.
According to the release note, an upgrade should take 116 min
10-26-2015 08:30 AM
I'm using ASDM 7.4(1) so will try again with 7.5(1).
Failing that, I will link the 5506 to FireSIGHT Management Center and try it that way...
-Chris
Edit: ASDM update failed again with the following message:
Update Installation Failed : [59%] Fatal error: Error running script 800_post/060_extract_eventserver.pl
10-26-2015 08:30 AM
All my trying have been with 7.5(1) and asa 9.5(1)
10-26-2015 09:09 AM
And now I have 2 pcs ASA5506X with upgraded Firepower.
The first after trying 4 times, with 3 reinstall
The second after trying 3 times, with 2 reinstall
The successful upgrade took a little over 5 hours.
11-02-2015 02:52 AM
I have now sucessfully upgraded my 5506 SFR module to 5.4.1.3 (Build 26) using Firesight Manager.
-Chris
10-20-2015 09:57 AM
I upgraded my 5506 successfully to that release. It took about 1 hour and 15 minutes to complete.
10-21-2015 08:49 AM
Hi Marvin,
Are you using Firesight Management center? or did you do the upgrade via ASDM? If ASDM, what version?
I have tried 3 times and have had no success.
10-21-2015 09:45 AM
Jon,
I used ASDM 7.5(1) for my 5506 upgrade as it was in my home lab.
I've used FireSIGHT Management Center (5.4.1.3 Build 55) for upgrades to 5.4.0.3 on a 3D7125 appliance at the office. I don't have any 5506's under management by my (or any of my customers') FMC right now.
10-28-2015 02:31 PM
I opened a TAC case and they instructed me to do the following which fixed things nicely.
1) Log into the SFR module and go into expert
>expert
2) Then switch to root:
$ sudo su -
3) Navigate to the upgrade directory:
# cd /var/log/sf/Cisco_Network_Sensor_Patch-5.4.1.3/
4) Then move the "flags.conf" file out of this directory:
# mv flags.conf /var/common/
5) Re-run the patch via the updates page in ASDM.
6) Once the upgrade is running, follow the task status by going under "Monitoring
> ASA FirePOWER Monitoring > Task Status"
Keep an eye on the task status to make sure that the upgrade runs to completion. The hope is that by moving the flags.conf file to another directory, that it will re-run through the upgrade scripts. Additionally, you can follow the upgrade progress in more real-time from the CLI by tailing the status.log file in the upgrade directory we went to in Step 3:
# tail -f status.log
07-12-2018 04:06 AM
This solution works also for me on stuck 6.2.2.2
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