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ASDM "this app can't run on your PC" - Windows 10

patrick.hurley
Participant
Participant

I am getting this error when trying to launch ASDM.   New install of Windows 10 Professional.  I have been running this successfully on other Windows 10 PCs.  Has anyone seen this and know the fix?

140 Replies 140

You sir are a savior, thank you very much.

Your welcome Dave - hopefully it was a time saver.

P... Cisco c'est de pire en pire... Quelle dégradation depuis quelques années...

oscalvar@cisco.com
Cisco Employee
Cisco Employee

Hi Guys!

 

I had a client with the same issue ; "This app can't run on your PC " When he tried to install the launcher of the ASDM.

 

Quick solution ;

 

Check in what folder is the file save and try to move ( uninstall and install again ) to the users folders with quick access. It seems windows save this file in a deep folder and when they try open they system cant found.

 

Hope this will help you.

 

Oscar Alvarez

Cisco TAC engineer

 

 

Peter Long
Beginner
Beginner

I can confirm this is still a problem (Credit to Tod)

 

Windows 10: Cisco ASDM ‘This app can’t run on your PC’

 

 

Regards,

 

Pete

Had to change the first part of the target to C:\windows\System32\

Works now.

No worries, people are still struggling with this so I updated it.

 

Windows 10: Cisco ASDM ‘This app can’t run on your PC’

 

Pete

Hi,

 

I had the same issue but its solved I just copied this link in the shortcut target "C:\Windows\System32\wscript.exe invisible.vbs run.bat"

 

I hope it will be working for others also

Regards.

 

ASDM shortcut.PNG

 

Glad it helped you.

Regards,
Rich

Thank You so much. Its working

Hi Surya,

I’m glad you find the information helpful.

Regards,
Rich

BitDoctor
Beginner
Beginner

EXTREMELY poorly-written installation! It should always say, "Hey, you're missing this Java pre-req." Instead, it just CRAPS OUT and you're left hanging. Same with the initial install, where it has that super-long, stupid path variable that is not compatible - that is, apparently, a super-easy thing to verify; and maybe even have the installation auto-change it to the correct, shorter path. Cisco is "world-class?" So really, Step #2 (or, in truth, Step #1) should be: First, make sure you have a compatible (or the latest) Java JRE? Very frustrating to have to spend wasted time on this, just to get what should be a simple app to work!

BitDoctor
Beginner
Beginner

This begs the bigger question: Which piece(s) of Java is/are needed? And are they free? If we are a commercial entity, but we aren't "developing customer apps based on Java;" where does that fall in the scheme of things? I read that we can use the OpenSource JDK or related binaries or similar from other 3rd parties that package it? It's very confusing and none of us wants to go afoul of Oracle's licensing agreement. Which version, where, and how do I legally get a version, without having to pay? Note: It seems that, since Cisco ASDM requires Java to run; maybe they should package up and provide a version of it; OR provide a version of ASDM that does not require it and runs strictly via HTML5, for example - thoughts? Answers? Guidance? Below is a blurb:

"Starting with the April 2019 update, Oracle JDK 8 will have commercial use restrictions. Through at least December 2020 the Oracle JDK will remain free for personal desktop use, development, testing, prototyping, demonstrating and for use with certain types of applications. After those dates, users can either go onto a paid support plan or use a Java SE 8 / OpenJDK 8 binary from another provider."

I did a search for windows 10 java download. Downloaded and installed the latest version. Then I maid the path change and ASDM is working fine.

Regards,
Rich
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