Cisco Security Manager 4.1

[pmccubbin]

Would somebody from Cisco mind explaining how they can sell us a license for Cisco Security Manager 4.0.1 and when we try to upgrade to 4.1 they want to sell us another license???

This is from the manual:

"Normally when you upgrade from an earlier version of an application, both the evaluation and permanent licenses are preserved. However, all Security Manager 4.0.1 and earlier customers need to procure a new license (or licenses) for Security Manager 4.1 irrespective of whether they have a valid license (or licenses) for Security Manager 4.0.1 or earlier. With the exception of incremental licenses, existing Security Manager 4.0.1 and earlier licenses are not valid for Security Manager 4.1."

[pmccubbin]

I just spoke with Cisco TAC and the answer is that 4.0.1 customers who purchased software maintenance can apply for a free license upgrade. Their old licenses for 4.0.1 will no longer work in 4.1 but at least there is no charge for going through the licensing process again.

[pmccubbin]

Cisco Licensing told me about the Product Upgrade Tool and since I had a valid contract was able to order the 4.1 software. The only problem is they are mailing me via ground transportation a new PAK. I guess they couldn't think of any faster way of conducting business.

[pmccubbin]

Happy ending. While the process for ordering the license made it appear they would mail of Fedex the PAK, the electronic version just arrived as I requested. The license upgrade can now be installed without very ado.

Question Answered.