06-28-2019 07:37 AM - edited 02-21-2020 09:15 AM
Hi,
We just bought the FirePOWER Management Center license. Do I have to register the license on my account in some way in order to download the VmWare image does anybody know? It says I do not have access to download it.
06-29-2019 06:16 AM
Contact the local SE or Cisco TAC can able to help you to download and give permission to downlaod.
if you already purchased have valid license.
06-29-2019 08:00 PM
When you buy the license along with support, part of the order fulfillment should be to add the designated customer's cisco.com account to have entitlement for the download.
Like @balaji.bandi mentioned, you should ask your Cisco SE or partner sales rep to address the issue for you. Don't just have them give you the file but rather insist they address the root cause (lack of entitlement) so that you get ongoing access for upgrades and support.
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