FMC HA synchronisation issue. Please help

[damode]

I am getting the below issue on Primary FMC,

Degraded- Synchronization incomplete
( Database synchronization failed on the local Management Center , Database synchronization failed on the peer Management Center )

Primary FMC

Version - 6.2.3.6 (build 37)

Checked on FMC cli with manage_HADC.pl and got the following output

SYNC_ACTIVE: 1 at /usr/local/sf/lib/perl/5.10.1/SF/Synchronize.pm line 465, <STDIN> line 1.
Sybase state :  at /usr/local/sf/lib/perl/5.10.1/SF/Synchronize.pm line 663.
Check peer x.x.x.114... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.103... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.115... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.118... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.115... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.126.102... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.119... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.254.101... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.126.101... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.104... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.118... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.100... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.104... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.254.102... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.114... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.119... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.103... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Sybase state :   Sybase Mirror has problems on local device  Sybase Mirror has problems on remote device at /usr/local/sf/lib/perl/5.10.1/SF/Synchronize.pm line 756.
Sync status :Degraded - Unfinished synchronization at /usr/local/sf/lib/perl/5.10.1/SF/Synchronize.pm line 757.
STATUS:
Active HA DC: 1
HA_SYNC: NO_TASKS_HADC
LastFailover: Success, Wed Jan 30 03:36:11 2019
Sybase_State: 0
blocking: 0
connected: 1
degraded: 1
degraded_message: ARRAY(0xb961148)
mirroring: 1
peer_connected: 1
status: ARRAY(0xb9671c0)

[nspasov]

Hi there-

This will most likely require troubleshooting from Cisco TAC. However, here are a few things to:

• Check both FMCs and see if you have any Firewalls/Sensors that are only registered on one of the FMCs but not both
• You should plan on upgrading your deployment to a recommended (Gold Starred) release. At the moment, 6.4.0.4 is the latest recommended release. However, if you are not ready to move to 6.4.0.x then you should at least move to the latest patch/maintenance release for 6.2.3

Thank you for rating helpful posts!

[alexander.2.bennett]

We had a similar issue, and under guidance from Cisco TAC we were asked to CLI on to the secondary FMC and run 'manage_HADC.pl' and select option 6 (re-establish' mirror. This took about 10 minutes to complete but seemed to do the trick. 

[cgedwards · Accepted solution]

I have the same error as the original post and this fix did not work for me.

[Herald Sison]

HI sir, i have the same problem. what was the solution?