FMC upgrade from 6.2.3.6 to 6.4.0

[ChrysostomosTzouros]

Hello team,

I am trying to upgrade a virtual FMC from version 6.2.3.6 to 6.4.0

The upgrade seems to be stuck for like 5 hours in BEGIN 000_start/400_run_troubleshoot.sh

From logs i get these:

ui:[ 5%] Running script 000_start/109_check_HA_MDC_status.pl...
ui:[ 6%] Running script 000_start/110_DB_integrity_check.sh...
ui:[ 6%] Running script 000_start/112_CF_check.sh...
ui:[ 6%] Running script 000_start/113_EO_integrity_check.pl...
ui:[ 7%] Running script 000_start/125_verify_bundle.sh...
ui:[ 7%] Running script 000_start/170_link_log.sh...
ui:[ 8%] Running script 000_start/200_clean_csp_files.sh...
ui:[ 8%] Running script 000_start/250_check_system_files.sh...
ui:[ 8%] Running script 000_start/320_remove_backups.sh...
ui:[ 9%] Running script 000_start/400_run_troubleshoot.sh...

============================================================

[201008 10:08:39:253] Starting script: 000_start/400_run_troubleshoot.sh
Entering 000_start/400_run_troubleshoot.sh...

running sf_troubleshoot
Starting /usr/local/sf/bin/sf_troubleshoot.pl...
Please, be patient. This may take several minutes.

I can't log in to FMC and i can't find any obvious error.

Any suggestions?

BR

[Marvin Rhoads]

It is best to consult with TAC to kill the hung upgrade process gracefully and diagnose the root cause of the problem.

[ChrysostomosTzouros]

Maybe an interesting fact.

When i use either of these 

- OmniQuery.pl -db mdb -e "select hex(uuid),status,body from notification where status = 7;"
- OmniQuery.pl -db mdb -e "select hex(uuid),status,body from notification where body like '%eadin%';"

i get an empty list.