FMC virtual fails on upgrade

[molivere17982]

Tried going from 6.0.0.1 to 6.0.1 and now get this when I login:

The upgrade failed to install.The upgrade failed to install.

The upgrade failed on while running .

Please contact customer support:

tac@cisco.com
1-800-553-2447 or 1-408-526-7209

When I check the console I get errors with a codes: AH00015 AH0072 and AH0058

Any ideas?

[Marvin Rhoads · Accepted solution]

There should be a detailed file in a folder under /var/log/sf. It includes a step by step record of the upgrade process and the last entry will show what failed and often gives you an idea of how th remedy the issue.

Or you could just call the TAC like the message says. They will usually check the same place. :)

[molivere17982]

Marvin,

Thanks for the reply. I found the log and also found out the power was cut during the upgrade....not good.

[170307 22:22:27] Verifying running processes ...
[170307 22:23:14] BEGIN  200_pre/501_recovery.sh
[170307 22:23:51] http server is enabled
[170307 22:24:05] BEGIN  200_pre/501_stop_blackbird_cards.sh
[170307 22:24:58] BEGIN  200_pre/999_enable_sync.sh
[170307 22:28:55] BEGIN  300_os/100_install_Fire_Linux_OS.sh
[170308 00:26:39] Fatal error: handle_kill(): Upgrade killed with signal QUIT or TERM

[Marvin Rhoads]

You're welcome - please mark your question as answered if it was.

...and "ouch" - power off halfway through an OS upgrade is pretty hard to recover from.