How to do a factory reset ASA-SSM-10?

[vironet]

Hi.

I forgot the user for management a IPS SSM-10, when i follow the procedure to reset the password for cisco user, i can get into the module, i change the password and every thing is OK, but when i tried to configure y don´t have rights to do anything.

if i see the privileges for the user cisco this is the result

EDGE-IPS2# sh user

    CLI ID   User    Privilege

*   4143     cisco   viewer

Application Partition:

Cisco Intrusion Prevention System, Version 6.1(1)E2

Host:
    Realm Keys          key1.0
Signature Definition:
    Signature Update    S364.0                   2008-10-24
    Virus Update        V1.4                     2007-03-02
OS Version:             2.4.30-IDS-smp-bigphys
Platform:               ASA-SSM-10
Serial Number:          JAF1208BNPP
License expired:        20-Jun-2009 UTC
Sensor up-time is 1:09.
Using 657850368 out of 1032495104 bytes of available memory (63% usage)
system is using 17.7M out of 29.0M bytes of available disk space (61% usage)
application-data is using 41.5M out of 166.8M bytes of available disk space (26% usage)
boot is using 40.5M out of 68.6M bytes of available disk space (62% usage)

MainApp          M-2008_APR_24_19_16    (Release)   2008-04-24T19:49:05-0500   Running
AnalysisEngine   ME-2008_JUN_05_18_26   (Release)   2008-06-05T18:55:02-0500   Running
CLI              M-2008_APR_24_19_16    (Release)   2008-04-24T19:49:05-0500

Upgrade History:

* IPS-K9-6.1-1-E2           22:40:50 UTC Tue Feb 26 2013
  IPS-sig-S364-req-E2.pkg   18:43:20 UTC Wed Nov 12 2008

Recovery Partition Version 1.1 - 6.1(1)E2

Host Certificate Valid from: 17-Nov-2008 to 18-Nov-2010

What can i do in this case?

IPS Info

Getting details from the Service Module, please wait...

ASA 5500 Series Security Services Module-10

Model:              ASA-SSM-10

Hardware version:   1.0

Serial Number:      JAF1208BNPP

Firmware version:   1.0(11)4

Software version:   6.1(1)E2

MAC Address Range:  001e.f710.5b6c to 001e.f710.5b6c

App. name:          IPS

App. Status:        Up

App. Status Desc:

App. version:       6.1(1)E2

Data plane Status:  Up

Status:             Up

Mgmt IP addr:       X.X.X.X

Mgmt web ports:     443

Mgmt TLS enabled:  

[jocamare]

The process will normally use the following command:

hw-module module 1 password-reset

It will reload the ASA and when loggin back the "Cisco" username will have admin rights.

If this is not your case, a re-image of the unit will be the next step, keep in mind that this will remove all the custom config.

[vironet]

Thanks Jocamare

I will try to re-image the unit, do you have a procedure to do this?

[jocamare · Accepted solution]

Here,

http://www.cisco.com/en/US/docs/security/ips/6.0/installation/guide/hwImage.html#wp1183593

[vironet]

thanks Jocamare you are the best, it works with the upgrade