How to get Celan Access (NAC) reports about users stucked in Temporary role?

[CSABA GARAI]

I am using Clean Access 4.7.2.

If a user does not mett a requirement and is unable to remediate, he is stucked in the Temporary role.

I checked the "Device Management > Clean Access y Reports" but this does not show any user with failed status with red flag.

The report shows successfull connection with green flag only.

How can I obtain report on the CAM about failed checks?

Thanks

Csaba

[netjustin · Accepted solution]

We had this problem and were told to press Cancel (and then confirm) in the top right corner of the Agent after failing posture assessment. When we did that, the complete report showed up in CAM within seconds and could then be used to manually remediate the machine.

Hope that helps!

[CSABA GARAI]

Thanks for the reply.

It is working.

It would be more sofisticated  if reports about failed status could generated automaticaly.

Thanks again.

Csaba

[netjustin]

I agree, it seems like a design flaw. I seem to remember failure reports sending automatically in earlier incarnations of the program but somewhere along the line that stopped.