I can't successfully download the software of asa5506.

[user121018]

I have a service contract for asa5506 and it is linked to my account. However, there was a problem downloading the software.

But I can't successfully download the software of asa5506.

System prompt: I don't have permission to download the software update for asa.

Part of my service contract information：

Usage TypesPortfolio

Business Process	Sub Process	Entitlement Key Med	Applicable service level
CCO Access	2	No Data	SNT
Hardware Parts Replacement	8X5XNBD LOCAL HOURS	Serial Number Required: Match Product2	SNT
Maintenance Software Releases	GRANTED	No Data	SNT
Major Software Updates	GRANTED	No Data	SNT
Minor Software Updates	GRANTED	No Data	SNT
Remote Tech Support Access	FULL ACCESS 24X7	SERIAL NUMBER	SNT
Software Center Access	GRANTED	No Data	SNT

[balaji.bandi]

English please.

[user121018]

Thanks for reminding.

[balaji.bandi]

Make sure your contract is tagged to your account, if you have still isseu you can contact local Cisco SE or cisco TAC to support.

[user121018]

I have tried to create a support case, but the problem remains unresolved.

[balaji.bandi]

if you have valid contract, call local cisco TAC number, iam sure they will give you rights to download or provide direct download path.

[user121018]

Ok, let me try.

[user121018]

I contacted local technical support by phone. The technical support staff told me that there was a problem with the type of service contract service. My current service contract service type is "SNT", and the service contract for providing software updates, the service type needs to be "ecmu".

[MajidShirzadeh]

Did you asked them to associate the device including serial number to our CCO ?

[user121018]

It doesn't seem to be.

[user121018]

Part of my service contract information：

Usage TypesPortfolio

Business Process	Sub Process	Entitlement Key Med	Applicable service level
CCO Access	2	No Data	SNT
Hardware Parts Replacement	8X5XNBD LOCAL HOURS	Serial Number Required: Match Product2	SNT
Maintenance Software Releases	GRANTED	No Data	SNT
Major Software Updates	GRANTED	No Data	SNT
Minor Software Updates	GRANTED	No Data	SNT
Remote Tech Support Access	FULL ACCESS 24X7	SERIAL NUMBER	SNT
Software Center Access	GRANTED	No Data	SNT