01-26-2019 03:00 AM - edited 02-21-2020 08:42 AM
I have a service contract for asa5506 and it is linked to my account. However, there was a problem downloading the software.
But I can't successfully download the software of asa5506.
System prompt: I don't have permission to download the software update for asa.
Part of my service contract information:
Business Process | Sub Process | Entitlement Key Med | Applicable service level |
---|---|---|---|
CCO Access | 2 | No Data | SNT |
Hardware Parts Replacement | 8X5XNBD LOCAL HOURS | Serial Number Required: Match Product2 | SNT |
Maintenance Software Releases | GRANTED | No Data | SNT |
Major Software Updates | GRANTED | No Data | SNT |
Minor Software Updates | GRANTED | No Data | SNT |
Remote Tech Support Access | FULL ACCESS 24X7 | SERIAL NUMBER | SNT |
Software Center Access | GRANTED | No Data | SNT |
01-26-2019 03:05 AM
English please.
01-26-2019 03:09 AM
01-26-2019 03:14 AM
Make sure your contract is tagged to your account, if you have still isseu you can contact local Cisco SE or cisco TAC to support.
01-26-2019 03:37 AM
01-26-2019 05:28 AM
if you have valid contract, call local cisco TAC number, iam sure they will give you rights to download or provide direct download path.
01-26-2019 05:31 AM
01-26-2019 07:18 AM
01-28-2019 09:18 AM
Did you asked them to associate the device including serial number to our CCO ?
01-28-2019 09:59 AM
01-28-2019 09:57 AM
Business Process | Sub Process | Entitlement Key Med | Applicable service level |
---|---|---|---|
CCO Access | 2 | No Data | SNT |
Hardware Parts Replacement | 8X5XNBD LOCAL HOURS | Serial Number Required: Match Product2 | SNT |
Maintenance Software Releases | GRANTED | No Data | SNT |
Major Software Updates | GRANTED | No Data | SNT |
Minor Software Updates | GRANTED | No Data | SNT |
Remote Tech Support Access | FULL ACCESS 24X7 | SERIAL NUMBER | SNT |
Software Center Access | GRANTED | No Data | SNT |
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