08-17-2010 06:09 AM - edited 03-10-2019 05:05 AM
Hello all,
When trying to add a Cisco 4260 to IME I recieve the following message :
Could not verify config username/password [IOEXception - java.security.cert.CertificateException : The required certificate doesen't exist in the key store.]
Prior to this message I am displayed the certificate of the 4260 and I accept the certificate.
The Cisco 4260 is running version 7.0.(3)E4 and the version of IME is 7.0.3. I have 2 Cisco 4260 with the same problem.
I also regenerated one of the certificates on one of the IPS and the same condition - no luck.
The dashboard indicates the the device is there however I have Event Status - not connected. I have tried to Start - Event Connection and I recieve the following message :
Error occurs when start polling event (wrong sensor name)
( I also check the accounts and passwords used in the config and events account definitions)
Any suggestions?
Thanks
Bob
Solved! Go to Solution.
09-02-2010 08:02 AM
I just got it working...
Instead of simply launching IME from the desktop, I launched IME with the "Run as Administrator" option (Even though I'm RDC'd into the server with my domain Admin account). Then I removed both IPS devices and readded them. They started working instantly.
Hope this helps.
Regards,
Alan
08-19-2010 12:27 AM
Hey Bob,
Can you try to log onto the sensor CLI and regenerate the certificate by issuing the command "tls regenerate-key".
Then re-add the sensor into IME and accept the new certificate when prompted.
Hope this helps.
Thanks,
--Sunil
09-01-2010 04:37 AM
Hello Sunil,
Thanks for the suggestion. I had already tried to regenerate the key and no luck. I will be opening a case with Cisco after discussing it with my SE.
Thanks again,
Robert
09-02-2010 07:39 AM
HI Robert,
I have the same issue with IME 7.0.3 and two ASA-SSM-20.
Is your IME running on Windows Server 2008?
Regards,
Alan
09-02-2010 07:55 AM
Hi Alan,
Yes, IME is running on a Windows 2008 server.
Thanks,
Bob
09-02-2010 08:02 AM
I just got it working...
Instead of simply launching IME from the desktop, I launched IME with the "Run as Administrator" option (Even though I'm RDC'd into the server with my domain Admin account). Then I removed both IPS devices and readded them. They started working instantly.
Hope this helps.
Regards,
Alan
09-02-2010 10:16 AM
Hi Alan,
Thanks - your suggestion worked out great. The IPS devices are now in IME.
Thanks for your help,
Bob
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