02-09-2015 10:06 PM - edited 03-10-2019 06:19 AM
I tried to fulfill my ASA5515-X ips license key, but unsuccessful. So i'm installed demo license. I want to use legal license. What should i do?
02-09-2015 10:10 PM
erka_ccna,
Did you receive a PAK (Product Authorization Key) from Cisco for your IPS license order? If so, the license can be fufilled by going to www.cisco.com/go/licensing. Enter your PAK key and the system should return and then email you the IPS license key for input into the ASA.
The licensing portal can be finicky with browers so if you have a problem with one browser, try another.
02-09-2015 10:49 PM
02-10-2015 07:38 AM
It looks like a TAC case may be in order. The error you're receiving looks like it has something to do with the existing license you may already have applied to the device.
02-11-2015 04:12 PM
Hello erka_ccna,
Thank you for contacting us. I am Anirudh from licensing team. I would need some more details to further debug your problem. Can you please email me your device and order details at anirudas@cisco.com? We can continue working on your problem from there.
Thanks again,
-Anirudh
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