Need help about CISCO ASA with Fire Power services - unable to access source fire cli

[lsanchez]

FIT-ASA(config)# session sfr console
ERROR: Failed opening console session with module sfr. Module is in "Unresponsive" state.
Please try again later.

I'm getting this message whenever i try to access sfr

Directory for reference,

Directory of disk0:/

93 -rwx 32738244 05:54:02 Sep 20 2018 asdm-792-152.bin
94 -rwx 110408336 06:13:36 Sep 20 2018 asa992-lfbff-k8.SPA
95 -rwx 42956800 06:18:10 Sep 20 2018 asasfr-5500x-boot-6.2.3-4.img
96 -rwx 60 08:34:42 Sep 20 2018 .boot_string
11 drwx 4096 06:26:04 Sep 20 2018 log
21 drwx 4096 06:26:56 Sep 20 2018 crypto_archive
22 drwx 4096 06:26:56 Sep 20 2018 coredumpinfo

4 file(s) total size: 186103440 bytes
7859437568 bytes total (7671238656 bytes free/97% free)

thanks in advance.

[johnlloyd_13]

hi,

what's the status of your FP module?

can you post a show module and show module sfr details?

[lsanchez]

Hi sir johnlloyd,

thank you for your response,

here are the details that you need.

FIT-ASA(config)# show module

Mod Card Type Model Serial No.
---- -------------------------------------------- ------------------ -----------
1 ASA 5516-X with FirePOWER services, 8GE, AC, ASA5516 JAD202200G1
sfr Unknown N/A JAD202200G1

Mod MAC Address Range Hw Version Fw Version Sw Version
---- --------------------------------- ------------ ------------ ---------------
1 0062.ec8f.92f1 to 0062.ec8f.92f9 1.1 1.1.12 9.9(2)
sfr 0062.ec8f.92f0 to 0062.ec8f.92f0 N/A N/A

Mod SSM Application Name Status SSM Application Version
---- ------------------------------ ---------------- --------------------------
sfr Unknown No Image Present Not Applicable

Mod Status Data Plane Status Compatibility
---- ------------------ --------------------- -------------
1 Up Sys Not Applicable
sfr Unresponsive Not Applicable

FIT-ASA(config)# show module sfr details
Getting details from the Service Module, please wait...
Unable to read details from module sfr

Card Type: Unknown
Model: N/A
Hardware version: N/A
Serial Number: JAD202200G1
Firmware version: N/A
Software version:
MAC Address Range: 0062.ec8f.92f0 to 0062.ec8f.92f0
Data Plane Status: Not Applicable
Console session: Not ready
Status: Unresponsive No Image Present

[Marvin Rhoads]

The module is not installed.

You need to run through the image installation and bootstrapping process as described here:

https://www.cisco.com/c/en/us/support/docs/security/asa-firepower-services/118644-configure-firepower-00.html#anc7

[lsanchez]

thank you for your response,

i just did these commands and its working 

ciscoasa#sw-module module sfr recover configure image disk0:/asasfr-5500x-boot-5.4.1-211.image
ciscoasa#sw-module module sfr recover boot

thanks again.

[johnlloyd_13]

hi,

there's no image present on your FP module.

you'll need to load (or upgrade) a FP image.

see helpful link:

http://ccnpsecuritywannabe.blogspot.com/2017/09/cisco-asa-firepower-module-upgrade.html

[lsanchez]

hi, 

thank you for your response,

i just did these commands and its working 

ciscoasa#sw-module module sfr recover configure image disk0:/asasfr-5500x-boot-5.4.1-211.image
ciscoasa#sw-module module sfr recover boot

thanks again.