Not able to view any past logs on IME (IPS Manager Express)

[tejeu_tejeu]

Dear All,

We are using ASA-SSM-10 module, Engine version 7.0(5)E4
I am able to see only real time events but not able to view any past logs on IME (IPS Manager Express)? what are possible cause? I am able to see the events in IDM

Steps taken to resolve this issue:
I have deleted and re-added the devices
Restarted the services

Kindly help me to resolve this issue.

Regards,

Tej

[Dustin Ralich]

Ensure you have not set any IME Filter criteria that may be excluding some/all events from view (in IME > Event Monitoring > Basic View, click the Reset button (near the top-right) to clear the current Filter criteria, then press the Apply button to show relevant events). NOTE: By-default, the last 10 minutes worth of events will be shown. You may need to change this value then re-apply (for a sensor(s) where no event has occurred over the last 10 minutes).

Also, would be good to ensure that the clock on the IME host system _and_ sensors is accurate/correct.

Finally, what version of IME are you running?