Smart account problem in FMC and FTD version 6.2

[anilkumar.cisco]

Hello Team,

Getting below error in FMC

"there are no smart licensed devices currently being managed by the system. please go to device device management to add a smart licensed device" whereas the FMC and Smart license portal are synchronized..

Cisco ASA5516

 Pls help as earlier it was working perfectly suddenly it is showing the license unregistered..

[Abheesh Kumar]

Are you added any FTD in FMC..?
As per you license page there is no base license utilised.

[anilkumar.cisco]

Yes, earlier it was there

[Abheesh Kumar]

Is it in production or staging..? Try re-register with FMC, while re-register you need to configure again the interface, routing configuration and bind ACP to FTD

HTH
Abheesh

[anilkumar.cisco]

It is in production, RE registered could create outages

[Abheesh Kumar]

can you share the output from your cisco smart licensing page.

[muralidhar maruthirao]

Thanks for reply..

On behalf on Anil sir , I am attaching screen shots of cisco smart account..

Regards,

[Abheesh Kumar · Accepted solution]

Hi,

As per your license portal you are utilising 4 Threat & 4 Malware licenses and 1 vFMC.

So all your 4 FTD's are registered to this vFMC right...??

Try rebooting the vFMC and check or else Please open a ticket with cisco as your FTD's are in production.

Thanks,
Abheesh
PS: Please don't forget to rate and select as validated answer if this answered your question

[anilkumar.cisco]

issue get resolved after restarting FMC console and de-registering FTD from FMC and re-registering it again with new token from Cisco Smart portal