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Smart Agent communication error with Smart Licensing Cloud

How to solve the following error that gives in Firepower Threat Defense "Smart Agent communication error with Smart Licensing Cloud". Could you help me?

18 Replies 18

MaErre21325
Level 1
Level 1

hello,

 

i've the same problem, any tips?

Recently a few people seem to complain about similar issues, and personally I ran into a few issues recently when I was trying to sync ISE with Cisco smart portal. For me it just worked by trying again after some time.

Hello Aref,

 

yes, it seems weird, dns, ping and https request via cli to cisco.com succeded, just re synching from fmc dashboard fails.

i'll retry on monday, at the moment it is a false positive warning for me.....

Interesting! try to check this troubleshooting guide:

https://www.cisco.com/c/en/us/support/docs/security/firepower-management-center/215838-fmc-and-ftd-smart-license-registration-a.html

If it does not help I would go TAC.

Chakshu Piplani
Cisco Employee
Cisco Employee

Hi All,

 

This is one of the trending issues and is mentioned in a field notice as well here:

https://www.cisco.com/c/en/us/support/docs/field-notices/721/fn72103.html

 

It is highly recommended to upgrade, but in case you do not wish to kindly contact TAC to help you do the workaround for defect CSCwa88571

 

Regards,

Chakshu

 

Do rate helpful posts!

Hi guys,

 

my problem is a little bit different, the FMC is correctly registered to cisco and the last synch is today (1st image), the problem is the warning received in the 2nd screenshots althought cisco is reachable.

I don't think the certificate error is my case.

smart license error2.jpgsmart license error1.jpg

 

Hi  MaErre21325

I've exactly the same Issue.

 

Did you resolved it ?

Hi Florian,

 

i'll schedule the upgrade to a fixed versionin the next months, but as @bbouchaiba posted, you can try that solution to fix instead of upgrade.

 

BR

Hi, have you found the solution?

thank you

hi,

 

yes, you need to upgrade or manually load the new certificate

Hi,

can you share what certificate is needed?

thank you

jwornstaff
Level 1
Level 1

I have the same issue with 6.6.5, and just discovered this bug link 

Bug Search Tool (cisco.com)

 

FMC SLR license 'shows continuous Smart agent communication with Smart Licensing Cloud' alert
CSCvw29561

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