04-24-2012 01:58 PM - edited 02-21-2020 04:37 AM
I recently bought a ASA5505 unlimited user for home use and will it come with the latest firmware/software? (i bought it froma amazon).
Also i'm looking for buying smartnet for this device, i need support as well device replacement (response time doesnt matter), what is the best option i need to buy (i saw i can buy smartnet in CDW)
Thanks for any help.
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04-24-2012 05:37 PM
If you got it from a legitimate reseller on Amazon, it will be eligible for a Smartnet service contract. CON-SNT-AS5ULBK9 would be the correct line item.
If it was grey market / personal resale, you may not be able to get Smartnet support. CDW (or whomever) should be validating your device with Cisco by serial number.
04-24-2012 07:48 PM
You're welcome.
The Smartnet contract is a one year price. You get Cisco TAC support and hardware coverage for that year.
04-24-2012 05:37 PM
If you got it from a legitimate reseller on Amazon, it will be eligible for a Smartnet service contract. CON-SNT-AS5ULBK9 would be the correct line item.
If it was grey market / personal resale, you may not be able to get Smartnet support. CDW (or whomever) should be validating your device with Cisco by serial number.
04-24-2012 07:07 PM
Thanks for the reply. I talked to cisco and they confirmed that i need purchase smartnet as well for my device
I will purchase that smartnet service, will that be covered for lifetime or 1 year?
http://www.cdw.com/shop/products/Cisco-SMARTnet-extended-service-agreement/1078996.aspx
04-24-2012 07:48 PM
You're welcome.
The Smartnet contract is a one year price. You get Cisco TAC support and hardware coverage for that year.
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