Transfer licenses on ASA

[ComstorFR]

Hi,

Can anyone telle me what happens when router with security pack installed will become faulty? When we will be replacing it (and installing new router from the spares stock), can we use the same license number, which was working on the original/faulty router?

I will appreciate your answer.

Thank you,

[ComstorFR]

Hi everybody

I got it

The activation key is tied to the serial number of  the device. Feature licenses cannot be transferred between devices  (except in the case of a hardware failure). If you have to replace your  device due to a hardware failure, contact the Cisco Licensing Team to  have your existing license transferred to the new serial number. The  Cisco Licensing Team will ask for the Product Authorization Key  reference number and existing serial number.

Cisco support : http://www.cisco.com/en/US/docs/security/asa/asa82/license/license82.pdf

[varrao · Accepted solution]

Hi,

Once you have the replacement device, you can send an e-mail to licensing@cisco.com with the following information:

RMA number

Old serial Number

New Serial number

They woudl transfer the license and provide you a key which you can install on your router.

Thanks,

Varun

[ComstorFR]

Hi Varun

Thank you a lot for your reply.

kind regards

[athukral]

Good work Varun...Thanks for taking care of Cisco Partner, certainly a High 5.   Dear Partner,  Please mark this as answered as its answered.  Thanks  Ankur Thukral  Community Manager: Security & VPN

[srandall]

Hello 

Could Cisco ( or someone else in the know:-)) please confirm what the SLA is on the relicencing for the hardware in the event of a failure?
Are there any Cisco service offerings that we can subscirbe to that would give relicencing within a set SLA?