unable to get IPS prompt after logging in

[exploit_haxor]

Hi All,

We are running cisco ips ver 7.0(4)E4 ips-4260-k9, we have around 10 sensors, when i try connecting to one of the sensor using ssh, after entering the username and password, i don't get the below prompt (other sensors don't have this problem)

<sensorname>#

can somebody please tell what is the reason i don't get the prompt after entering the password?......how can i solve this problem?, is this problem with the sensor app?, how can this be solved.

Thanks

[Jennifer Halim]

Apart from SSH, are you able to GUI/HTTPS to the IPS? What about console? If you can't access the IPS by any of the management means, then you would have to reload the appliance.

You might want to open a TAC case to further investigate the issue.

[Christopher Dreier]

Hello exploit,

Yes, please do open a TAC case for us to investigate. Preferably, the sensor should remain in its current state so that we can actively troubleshoot the issue. Useful information is lost upon a reboot.

Thank you,

Blayne Dreier

Cisco TAC Escalation Team

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