03-15-2012 02:10 PM - edited 03-10-2019 05:38 AM
I upgraded our IPS from 7.1(3)E4 to 7.1(4)E4. My question is how long does it normally take to reboot?
03-15-2012 08:38 PM
Hi,
Is the IPS box not responding ?
Any erros that you saw while upgrading ?
Regards,
Sawan Gupta
03-16-2012 05:27 AM
- performed the upgrade using the CLI with no errors
- The upgrade process appeared to complete and reboot, however, the module never came back
to an up state
- sh module 1 detail showed the SSP in an unresponsive state
- sh tech does not show much of anything in the main.log
only message observed during the post is
Cid/E errSystemError - collectStatistics
failed: System error: Could not get user mode interface statistics
[IntfcManager::IntfcManager]
- Most likely related to CSCtw62226
03-16-2012 06:12 AM
"sh module 1 detail showed the SSP in an unresponsive state", however you are able to connect to SSP and collect show tech, so module is responding ?
So the issue is that, that it is showing "Unresponsive" state ? Is it possible to do a reset on the module ?
The error message above can be seen when Analysis Engine is little busy.
Regards,
Sawan Gupta
03-16-2012 06:59 AM
I can not ping the IPS, so I logged into the ASA and did a sh module 1 detail - which showed it was unresponsive - then I did a hw-module module 1 reset. then after about 10 minutes it came back and i could get the sh tech details.
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