there is a bug that makes my company's ASA 5516x suddenly stop responding, its powered on and lights going off and on like its operational but nothing is responding
no data going through, no access ssh nor console is working (its like your PC on and nothing working),
i would have to restart the firewall manually to make it work again
what can cause such thing because i kept looking into this matter without any solution
version : 9.8(2)
Well if your hardware is broken and you don't have support you have to either get new hardware or buy support. what you describe sounds like a hardware failure more than anything else. No support forum can fix that problem for you.
A basic support contract for an ASA 5516-X is only US$911 (list price) for a year. That will entitle you to TAC assistance, next business day replacement of failed hardware and download of new software.