ā01-16-2020 09:08 AM
good morning
I have this report from users, saying that they encounter connection issue only when they are wired , but the wireless I fine. both connection are using the same path to the internet ...please advised a troubleshooting plan.
ā01-16-2020 12:04 PM
You need to do basic diagnosis.
1. start with source IP to destination IP
2. Routing
3. traceroute to see where it blocking.
4. is this working before or broken now?
5. what was the recent change.
ā01-16-2020 12:17 PM
ā01-16-2020 12:52 PM
Good to know it was resolved. you know the better root cause now.
ā01-16-2020 12:53 PM
yes!
again thank you for your help
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