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Intermittent fan failure syslog error message "%C4K_CHASSIS-2-INSUFFICIENTFANSDETECTED" on the Cisco Catalyst 4507R or 4510R switches


Core issue

Cisco Catalyst 4500 series supervisor engines that run Cisco IOS  Software sometimes display fan failure error messages in the log files.

Cisco bug ID CSCeg70330 identifies this problem. This is a cosmetic bug, and does not impact the functionality of the switch.

Fan failure messages indicate that the fan-tray failed.  This problem can occur in the Cisco Catalyst 4507R or 4510R chassis. These are some log messages from the switch that runs Cisco IOS Software Release 12.2(20) EW or later:


%C4K_IOSMODPORTMAN-4-FANTRAYBAD: Fan tray has failed

%C4K_CHASSIS-2-INSUFFICIENTFANSDETECTED: Too few working fans in fan tray, the chassis will overheat. If not resolved, in 5 minutes all line cards will be placed into Reset-Mode


These messages do not have any impact on the switch performance. The failure recovers within 30 seconds.

The bug is now fixed in the versions 12.2(18)EW03, 12.2(25)EWA, 12.1(26)E01, 12.1(26.1)E, 12.2(25.1)EWA, 12.2(25)EWA02 and enhanced to capture more information to confirm the failure before such messages are logged.

To resolve the problem, download and upgrade the Cisco IOS Software image on the switch to the latest maintenance release. Refer to Catalyst 4500/4000 Cisco IOS System Software.

To upgrade the software image on Cisco Catalyst 4500/4000 series switches, refer to the Cisco IOS on Supervisor III, IV, and V Modules section of Upgrading Software Images on Catalyst 4000/4500 Series Switches.

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