Core issue
CiscoWorks might not run if the size of the Syslog.log or syslog_info file is huge.
Resolution
To resolve this issue, perform these steps:
- For Windows:
- Open a command prompt.
- Issue the net stop crmdmgtd command.
- Go to Settings > Control Panel > Administrative Tools > Services and stop the CWCS syslog service.
- Delete the syslog.log file found under $NMSROOT\log\ directory, where $NMSROOT is the CiscoWorks installation directory. By default it is C:\Program Files\CSCOpx.
- Restart the CWCS syslog service.
- In the command prompt, issue the net start crmdmgtd command.
- For Solaris:
- Open the command line.
- Execute /etc/init.d/dmgtd stop.
- Execute cp /dev/null /var/log/syslog_info.
- Execute /etc/init.d/dmgtd start.