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RME PSIRT/EoX Report Updates


This is just a brief update on the current state of the PSIRT and EoX reporting features of Resource Manager Essentials.  Recently, there were problems with the backend which led to the inability to run the reports.  A workaround was in place where one could download the report data manually, and run a local report.  However, this only worked for RME 4.2 and 4.3.x.  RME 4.1.1 did not have the ability to do an offline local report.

The bug which describes the problems with these reports is CSCte71764.  It is now fixed via patches provided on  The following are the links to the various versions of the patch.

Version of RME

When the patches are applied, the online help will be updated with the new URLs to use to download the offline data files.  If you can't wait, though, the offline files can be downloaded from here.

Once the patch is applied, the reports will work as before.

UPDATE: The patch has been updated to include fixes for the following bugs:

CSCtc36563 : Unable to get the PSIRT report via Proxy server

CSCta76147 : Unable to get the EoS/EoL report via Proxy server

This means that full functionality of the PSIRT/EoX reports will be restored by applying the patch, even if a proxy is involved.

Rising star


I tested the patch and found it indeed resolves both the issues in my lab.

At the customer site however the PSIRT works fine, but not the EOx reports.

Difference between lab and customer site is a proxyserver.


Just to be 100% sure.

"Once the patch is applied, the reports will work as before unless a  proxy server is involved.  If you are using a proxy to connect to, PSIRT reports will still fail due to CSCtc36563, and EoX  reports will fail due to CSCta76147.  These bugs are planned to be fixed  in LMS 4.0 due out summer 2010."

I'm I reading here that if my customer uses a proxy, the problems will simply not be fixed in LMS version 3 ?

I'm not sure how I will explain this to my customer......



Hall of Fame Cisco Employee

We actually have a patch very close to release which will fix the proxy problem.  I have held off updating this doc until that patch is ready.

Rising star

Thanks Joe,

I'm glad to hear this  



Rising star

I monitor the bug ID's but I'm not confident I get notified when the patch is there.

Is it out yet? Any ETA?



Hall of Fame Cisco Employee

There is currently an RME 4.3.x patch available by contacting TAC.  We're still waiting for ETA on 4.2 and 4.1.1.


I have installed the patch and it worked great for a while connecting to cisco to get the psirt.  But now it has stopped working again.  Are there any problems reported with the  psirt at cisco ?

Greetings from Stig

Hall of Fame Cisco Employee

The fetch job ran successfully last night, but now there appears to be a problem with  This may just be a transient issue given the holidays.  The offline file downloads are working, though.


Thank you for your reply, i will try again some day to run the psirt and look into it more, if it does not work I will post.

Hall of Fame Cisco Employee

I tested again today, and the reports are working.


Still not working, I am starting to wonder if something is wrong with our connection.  But it worked great a couple of weeks ago after i installed the patch.  Maybe I will have to go back to using the offline one instead..

Do you know how to check connectivity ?

Unable to get data from Check connectivity. Try again later

Greetings from Stig

Hall of Fame Cisco Employee

Make sure your fetch time is set appropriately under RME > Admin > Inventory > Fetch Interval.  You should also try reinstalling the patch.

Rising star

Hi Joe,

Same problem here. Issue was first seen on the Dec 20 weekly reports..3 reports run with 5 minutes between them

05:00 EoS/EoL Hardware  fail

05:05 EoS/EoL Software   success

05:10 PSIRT                      fail

Browsing the logs I see that the 3 jobs try to download the same file 3 times. Fetch interval however is 1 hour !

[ Mon Jan 03  05:10:04 GMT 2011 ],INFO ,[main],,GetDownloadUrl,245,_psirturl||4.3.0||Patch&FORMAT=TEXT
[ Mon Jan 03  05:05:07 GMT 2011 ],INFO ,[main],,GetDownloadUrl,380,_psirturl||4.3.0||Patch&FORMAT=TEXT
[ Mon Jan 03  05:00:05 GMT 2011 ],INFO ,[main],,GetDownloadUrl,228,_psirturl||4.3.0||Patch&FORMAT=TEXT

And so it works once out of three times, consistently for the job in the middle.

Are you aware of any changes made the week before the 20th December?



Hall of Fame Cisco Employee

There was a hiccup in around 12/27, but I know of no permanent changes.  I can confirm the download is working for me now.  I would say that anyone that is still experiencing problems should open a TAC service request so development can take a look.

Rising star

That what I did. SR 616440341 PSIRT EOX reports failing. Fadi is taking a look for now.

I also reinstalled the patch as you suggested. The manual download of the files involved goes fine.

Community Member

I am trying to download the psirt_eox_offline file for windows from the link above.  I've tried a few times and I keep getting a corrupt file.

I know this is an old post but I keep getting a lot of links back to this page.

Is the file corrupt or am I doing something wrong.  I have also installed the latest patches and tried to download the files from LMS 3.2.1, but this also fails.  EOX_Software is working fine.



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