-This Support Talk event is a special session of the “TAC Tools Explained Series”-
This event took place on Thursday 3rd, December 2020 at 9:30hrs PDT
This event provides an introduction to Collaboration Solutions Analyzer (CSA), a suite of tools for your collaboration solution. CSA helps during the different phases of a collaboration solution lifecycle and offers tools to assist during the implementation, validation, and operational phases.
In this session we will explain the functionality offered by the different tools and demonstrate how they can increase your efficiency and help you gain more knowledge on the solution.
Philip Smeuninx is a Principal Engineer in the Customer Experience Collaboration Technology team. Philip has spent years troubleshooting and diagnosing issues on some of the largest and most complex Cisco Collaboration deployments. Today he works closely with engineering, partnering on implementing enhanced serviceability capabilities and applications. He is passionate about customer experience and has been leading several innovations, like Webex Serviceability service. He has strong interest in how machine learning capabilities can transform the operations and support experience. He has certification on CCIE R&S, Voice, and Collaboration.
Kristof Van Coillie is a Technical Leader in the Customer Experience organization focusing on Collaboration. He has worked at Cisco for more than twelve years on several innovation projects around automation and support. Kristof holds a master’s degree in electrical engineering from Ghent University.