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cheungan
Beginner
Beginner
‎02-01-2021 08:24 AM
‎02-01-2021 08:24 AM

Detailed Call by Call CCDR Report not matching Contact Service Queue Activity by CSQ Report

there is a discrepancy between the two report in the calls presented/calls handled.  two calls we founds in the CCDR Report are not appearing in the CSQ Report.  These two calls shows no Queue time in the CCDR report

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