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How to complete the RMA initiated by TAC Engineer.

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How to complete the RMA order.

 

How to complete the RMA order initiated by Cisco TAC engineer.

 

  1. Once the RMA is initiated by the TAC engineer.
  2. Customer will receive an email with the link to complete the order.
  3. Click on the link provided in the email.
  4. Fill in the shipping details and Ship to contact details1.png

     

  5. Provide the site Premium/site access details:2.png

  6. Click Next and you will see review and submit screen.
    3.png

     

     

  7. Click Submit to submit the Order.
  8. Once you will submit the order you will get the confirmation email from SORT - PROD <no-reply-sort@cisco.com>

 

 

 

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