Delete Onplus from my Portal

[MICHAEL KOZICKI]

I had one of the onplus units that I have go bad and we replaced it with TAC but now I have a line in my portal that I can't figure out how to remove.

How do I delete out a customer that is in my portal that I don't want any longer?                  

[SHAWN EFTINK]

I Overview, select the customer.  Then select Profile and select the Delete button at the bottom of the page.

[MICHAEL KOZICKI]

It won't let me do that because my agent that worked on it deactivated the site 1st I think.

Then I pick the last customer in this list.

[SHAWN EFTINK]

By the way, based on your question, I'm assuming after you replaced the OnPlus unit via TAC that you setup a new client with the replacement ON100.  If that is the case, for future reference, you can deactivate a client and then reactivate a client when the new ON100 is added to save you some time and hassle.  From the client Dashboard select the Lightening Bolt and then select Deactivate Site.

[SHAWN EFTINK]

I see.  So did they setup a new customer that was the same as the old customer and activate the ON100 with the new customer?  If so, you could delete the new customer and then activate the ON100 with the old customer.  I know that seems like a pain, but it might beat having to work with the OnPlus team to clear it out on the backend...assuming they can do that.

[aqkazi · Accepted solution]

Michael,

To delete that site, click "Scan My Network". You can then click "Profile" and "Delete".

Thanks,

The OnPlus Team

[MICHAEL KOZICKI]

Well that could be made a bit more easy to find...    ;-)

[aqkazi]

Yes, it could. I'll put that down a feature enhancement.

Sdeftink - Thanks for assisting also!

[swvenkit]

Delete a Cisco OnPlus Account

Hello Sir,

I had seen your post regarding an issue which was concerned with the deletion of the Cisco Onplus account. I need to delete my Cisco OnPlus account. Could you please help me with it?

[aqkazi]

Hi Swati,

Send me an e-mail or private message with your agent ID.

Thanks,

The OnPlus Team

[swvenkit]

Hello sir,

I have already sent a private message to you with my agent ID.  Just wanted to ask a doubt regarding OnPlus network agent. Saw a documentation about transferring an OnPlus network agent to a different customer, what can be the scenario's in which this could be done? What is the necessity of transferring the OnPlus Network Agent to a different customer. Can you please tell me more about when this is done?

Thanks,

Swati Venkitachalam

[aqkazi]

To delete the account, I need the agent ID of the user account.