No discovery information currently available

[ledowski.mitja]

Hello,

in spite of resetting my ON100, rebooting, rediscovering, ... the dashboard only shows "No discovery information currently available"; in the events history (informational) I see several discovered devices... Why don't they show up?

After running the ON100 for the first time I already had the devices in my dashboard, but I did a reset to start from the beginning...

Any suggestions?

Thanks,

Mitja

[aqkazi]

Hi Mitja,

Have you tried a factory reset? Hold down the reset button for 20 seconds.

Thanks,

The OnPlus Team

[ledowski.mitja]

Same situation as before after the reset: Discovery activity is shown in events (see picture) but no devices show up...

[ledowski.mitja]

...well, at the end it helped to delete the corresponding customer. Now the devices are shown in the dashboard.

[aqkazi]

That was going to be my next step. Glad it is back up now.

Thanks,

The OnPlus Team