cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Cisco Small Business Community

Have a question? Click on a topic board below to get started in the community.
Get the latest news in this issue of the Cisco Small Business Monthly Newsletter

474
Views
0
Helpful
1
Replies
Highlighted
Beginner

On-plus and Smartcare Service contract info

   Just received the Service Lifecycle digest and was wondering if I have customers under Smartcare contracts does on-plus pull this information from the Smartcare database and report the status of the contract ie does it pull info from Smartnet and Smartcare ?

We have users under Smartcare who do not justify a Smartcare appliance or even the price of a client running Smartcare but I can probably sell internally the on-plus box as a monitoring and support tool. Anyone doing exactly this ?

Thanks               

1 REPLY 1
Highlighted
Enthusiast

On-plus and Smartcare Service contract info

Hi Steve,

Yes, you will be able to view Smartnet contracts. If the contract is associated with your CCO you will see the details of the contracts otherwise you will see only the contract status.

Thanks,

The OnPlus Team