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Beginner

On Plus not link my CCO with all my support contract.

On Plus not link to my CCO with all my support contracts.

Everyone's tags (7)
19 REPLIES 19
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Enthusiast

On Plus not link my CCO with all my support contract.

Hi Neilson,

This issue is related to a current defect we have open at this time. We understand the defect and will be resolved soon. This fix will be in the release update, which is slated for around 10/20 at this time..

Also, we did receive your enhancement request, which I have made note of for a future release.

Sorry for the inconvenience.

Thanks again,

The OnPlus Team

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Beginner

On Plus not link my CCO with all my support contract.

It also happens to me, I am not able to see the status of the support contracts, warranty tab is ok so far.

Any update about this?

Highlighted
Enthusiast

On Plus not link my CCO with all my support contract.

Hi Luis,

Are you seeing this with Scanner?

Could you please verify your CCO has those support contracts attached to it?

Thanks,

The OnPlus Team

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Beginner

On Plus not link my CCO with all my support contract.

Yes I did, and I have valid contracts under my CCO, just the cisco on-plus doesn't show anything, and it would be quite handy.

And yes, I am using scanner.

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Enthusiast

On Plus not link my CCO with all my support contract.

Hi Luis - Could you please Private Message  me your CCO ID and the site name?

Thanks,

The OnPlus Team

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Enthusiast

On Plus not link my CCO with all my support contract.

Hi Luis,

We have discovered an issue causing the support contracts to not display. We have a fix for this and will have it committed within the next few days. I will provide an update once this is complete.

On some of the scans you have completed, I see some of them are only Partial Entitlement, so these will only provide the current state of the contract and not the contract details. In order to see the full contract details, the user's Cisco.com credentials need to be associated to the contract. We can not bypass the existing entitlement requirements that Smartnet contracts have. The owner of the contract can assign addition users to contracts for viewing the contract details, once that is done the additional information such as expiration date and contract type would show up.

Thanks,

The OnPlus Team

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Beginner

On Plus not link my CCO with all my support contract.

Ok, clear.

Just one question, is there any estimated date? just asking in order to check it, since I am in the middle of renewal support contracts and it will be quite handy for that.

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Enthusiast

On Plus not link my CCO with all my support contract.

It should be by end of the week. I'll keep you updated.

Thanks,

The OnPlus Team

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Enthusiast

On Plus not link my CCO with all my support contract.

Hi Luis,

This fix has now been deployed, you should be able to see contract status now.

Please let us know if it working now.

Thanks,

The OnPlus Team

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Beginner

Re: On Plus not link my CCO with all my support contract.

No, is not working for meyet.

Do i need to do anything from my side?

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Enthusiast

Re: On Plus not link my CCO with all my support contract.

Hi Luis - Did you attempt a new scan?

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Beginner

Re: On Plus not link my CCO with all my support contract.

Yes, no change at all.

Highlighted
Beginner

Re: On Plus not link my CCO with all my support contract.

It is still not working for me, any update?

I just deleted all devices and I executed a new scan, contracts are not showed yet.

Highlighted
Enthusiast

Re: On Plus not link my CCO with all my support contract.

Hi Luis,

What portal are you using? You should be using www.cisco-onplus.com.

Are you seeing the partial entitlements?

Thanks,

The OnPlus Team