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Contributor

Re: OnPlus Top 10 and Roadmap - What do you think?

I'm with Adrian Lewis on this. Network device monitoring, management, and maintenance is the gap I'm looking to fill with OnPlus and the ON100 agent. I believe Cisco would be best served with minimal feature sets for non-network and non-Cisco devices, and focusing your attention on a solution that truly leverages the full functionality of what Cisco devices can do. Storage for trending data and config backups...Cisco branded QNAP maybe...just a thought.

Sent from Cisco Technical Support iPhone App

Shawn Eftink CCNA/CCDA Please rate all helpful posts and mark correct answers to assist others searching for solutions in the community.
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Cisco Employee

Re: OnPlus Top 10 and Roadmap - What do you think?

Thank you so much Adrian for your suggestions, they are so valuable!

We agree that our focus is on the network, and that's teh type of funcationality we're looking to add to OnPlus going forward. In fact, we are planning more Network Assessment features in the future that are in line with your suggestions above. Woudl you be interested in giving us your opinion and feedback on our plans once we have something to show?

Thanks again!

Efrat

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Beginner

Re: OnPlus Top 10 and Roadmap - What do you think?

Hi Efrat,

I'm definitely interested in providing opinion and feedback. Hopefully with the viewpoint of a company that already uses a bunch of different monitoring tools to look after customer networks we can ensure that the features relevant to providing a successful managed service business for SMEs will be prioritised as opposed to simply the geeky desires of a tech. I'm not saying that we're the only network-focused MSP here (clearly not) but I'm sure there's valuable information to be gained from those that have tech features that correlate directly with business needs. I had a chat with Marc Bresniker when he was over here (UK) for the Connectwise user group and it sounds like there are some great ideas growing already.

We're currently on the EU beta if that makes any difference.

Many thanks for listening,

Adrian

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Contributor

Re: OnPlus Top 10 and Roadmap - What do you think?

Ability to input download and upload speeds on links to monitor bandwidth utilization based on percentages.

Recommended configuration changes, similar to Smart Care.

Optional tasks to be performed when alerts trigger (i.e. Show Tech) to be included with alert in ticket generation in PSA.

Option to leverage credentials input into OnPlus to establish connection to devices automatically. Option to turn this on/off globally, per site, and per device.

Sent from Cisco Technical Support iPhone App

Shawn Eftink CCNA/CCDA Please rate all helpful posts and mark correct answers to assist others searching for solutions in the community.
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OnPlus Top 10 and Roadmap - What do you think?

OnPlus Team,

  Can I make the following suggestions for your Roadmap.

1. Disable DHCP scopes from auto discovery. At the moment the Network topology view is unmanageable as all the auto discovery items completely fill the screen. Currently I am getting a message that 99 devices are missing. Is it possible to exclude the DHCP scopes from auto discovery so trivial items such as iPhones connected to the Wi-Fi don’t keep showing up?

2. Dashboard web logon. The web interface is looks great (when not clogged with items from point one), it would be good if you could enable a read only logon that can display this on a dashboard somewhere. It would also have to complete periodic auto refreshes.

3. I know this has been registered before but its worth saying it again. Since you can already capture the hard drive usage via WMI, can't you also keep it and turn it into pretty trending graphs.

4. Disable the 'Connect' option. This is a great convenient solution but there are many companies that would not accept an entry method that can bypass their firewall.

5. Roadmap ETAs. Even if they are very rough like 'Second Half 2013', can you please put some ETAs on any upcoming features so I know what we can relay to customers if they ask for a feature that is on the roadmap.

Regards Christian

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Contributor

OnPlus Top 10 and Roadmap - What do you think?

I would like to add some comments to Christian Widloecher's #1.

I can see where a disable DHCP scope option would be useful (i.e. a public access wifi network), however I believe a combination of a couple pieces of functionality would better serve this need.  I know one was mentioned previously and I'm not sure about the other.

1)  Setting for auto delete - So I can tell OnPlus to automatically delete devices that have been showing offline for "X" days.

2)  Merge and Purge - When OnPlus detects a new device, it should look at its database of offline devices.  If one exists with the same MAC Address or Netbios Name, merge the history/settings from the offline device with the new device and purge the offline device.  That way OnPlus can better manage DHCP environments where a device may just simply get a new IP the next time it connects.

Shawn Eftink CCNA/CCDA Please rate all helpful posts and mark correct answers to assist others searching for solutions in the community.
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Enthusiast

OnPlus Top 10 and Roadmap - What do you think?

So it's July now and some of this functionality is still not here.

Any update on where is it and will be coming?

Thanks

Bob James

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Enthusiast

OnPlus Top 10 and Roadmap - What do you think?

Hi Bob, the external user facing feature velocity has slowed down over the past few releases as the OnPlus team has been investing engineering resources in our back end infrastructure for running the service. These include projects to increase our scalability of the service and improve efficiency in our testing efforts. This will help us expand the service worldwide and cover a broader range of Cisco products.

Thanks,

The OnPlus Team

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Beginner

OnPlus Top 10 and Roadmap - What do you think?

As a T&M and managed services provider for the small business market (average business customer has 1 to 5 locations and anywhere between 2 and 50 total devices, including computers and printers, per location), we are looking for a drop-in one-box does-it-all type of management and monitoring device.  With this said for perspective, here is the my reaction to the proposed Top 10 list.

  1. "More supported platforms – "  The full line of Cisco "Built for Small Business" Routers/Firewalls, Switches, Unified Communications, and Wireless Access Points should be supported fully by OnPlus.  These devices should be able to store their configuration files and firmware on the device.  Support for these devices should take precedence over supporting Cisco Enterprise Grade hardware because the OnPlus device is billed as a small business network management product.
  2. "Co-Branded OnPlus –" This is a good idea, but additional reporting capabilities and full line of Cisco "Built for Small Business" product support should take priority over Co-Branding.
  3. Telnet/SSH – I'm not sure I understand this is a new feature.  We are currently able to use the generic connection capability to connect to Telnet and SSH.
  4. Customer Access to OnPlus – We should be able to provide customers with either read-only or full-control access to their network as our contracts stipulate.  We have some customers in both categories.
  5. Multi-site/network management – This feature will be very helpful to our customers that have some on-staff IT support.
  6. We’ll be working on a more consolidated view, where you’ll be able to manage customers with multiple networks in an intuitive manner. More to come on this in the future…  -- Waiting to see the details
  7. Wireless Practice – Good to know. 
  8. Device Credentials Test – We are looking forward to receiving instant feedback about whether a device has proper credentials (please include snmp in the credentials test) or not.
  9. Turn off monitors on selected devices – Yeah!!
  10. More on PSA integration – I'd like to see integration with Spiceworks in addition to the items below.
    1. Upload device configuration into the ticket – for a failed device, we will upload the last device configuration to the ticket, for your convenience.
    2. Embed a device window link in a ticket – in any ticket that’s opened, a link to the failing device’s window wll be provided so you can open it directly through your PSA.
    3. ISP Speed test – here you will quickly be able to gauge how your service provider is doing, as more means to troubleshoot from afar.

There are some things that are important to our customers that aren't on the top 10 list.  Here are some of those items.

A.  More network health reporting options and graphs.  It would be nice to be able to run a report that prints out the network Latency and Jitter and Packet Loss metrics that show up on the OnPlus' Wan Monitor Tab.  It would also be nice to include an accurate WAN speed graph in the same report.  It would also be nice to run reports on supported switches that show packet errors, Spanning Tree misconfiguration, etc.

B.  Configure the OnPlus Device to act as a syslog server

C.  Im in agreement with some of the thoughts above about being able to capture more WMI data and/or event log/syslog data for Windows/Linux/MAC devices and provide some reporting options for that data.  Our clients have a limited budget, so anything we can provide for them in a single drop-in appliance in the realm of network and device management is appreciated.

D.  Voicemail backup mentioned above is a great idea

E.  Support for Spiceworks Ticketing/Reporting Integration

F.  Additional support for non Cisco Devices -- Most of our cleints have heterogenous networks, so being able to support devices from multiple vendors is important.  Being able to back up the network config of any SNMP capable network device could be very beneficial.

G.  Selective VLAN listening scope from the OnPlus.  Reduces the amount of switch configuration needed to deploy the OnPlus in environments where we only need to monitor devices on some VLANS.

H.  Selective global enablling or disabling of remote device connectivity for a customer's site or sites.

I.  Ability to connect to multiple remote management sessions concurrently from the OnPlus.  This and #H could work together to enable a range of remote connectivity options between maybe 0 and 5 concurrent sessions and could possibly be a factor in service level pricing to the customer.  And, a report could be created that showed the customer the times when someone accessed their devices remotely through the OnPlus.

As for general direction for the OnPlus --- I hope it doesn't go down the road of only or primarily being a management device for Cisco Enterprise IOS based products.  There appear to already be specialized Cisco Management products available for the Enterprise IOS based line of products.  I want to see OnPlus continue to support Service Providers who have clients on the smaller side of the SMB market.  In the part of the country where we work, the SMB clients, simply don't have resources for Cisco Enterprise IOS products, so it is great be able to offer a low cost drop-in appliance that fulfills general network and device monitoring and management needs.

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Enthusiast

OnPlus Top 10 and Roadmap - What do you think?

Hi Vreid,

Thank you for your feedback. We value it and I have taken note of your input.

Thanks again,

The OnPlus Team

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Beginner

OnPlus Top 10 and Roadmap - What do you think?

Hi guys,

I'm definitely looking forward to the ability to give our clients access to their sites.  Two other features not mentioned that will probably not be doable but worth mentioning are:

1.] Give the ability for the OnPlus device to login to devices automatically via a cached encrypted key.  For instance, the master key for the device one is trying to connect to would be held in a database and then a user who is given priviledges to access that device does so with his own username and password.  This way if the user is let go from the company all one has to do is disable his account and one doesn't have to go changing passwords to every device at every site for security purposes.

2.] Integrate modules to control some of the more prevalent power devices (eg. APC, Tripplite, etc.) that would allow one to power cycle outlets from within OnPlus and/or set automatic reboots should a device go offline, triggered by HOST UP/DOWN statuses.

I'm still also waiting with baited breath for the ability to adjust thresholds on site up/down status so that if a site goes down for just a minute I'm not alerted.  Thanks for the hard work!

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Enthusiast

OnPlus Top 10 and Roadmap - What do you think?

Hi Lokib,

Note taken on these, these are both great requests.

Thanks,

The OnPlus Team

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Beginner

OnPlus Top 10 and Roadmap - What do you think?

I think OnPlus might be a great platform for monitoring our customer networks, but what I am missing mostly, is being able to setup our own WMI queries so we can monitor other activities on Windows machines as well.

Is this a feature that might be come available in the (near) future as well?

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Enthusiast

OnPlus Top 10 and Roadmap - What do you think?

Hi Peter,

I'll make note of your request. This probably won't be in the near future as our primary focus is on the network rather than WMI.

Thanks,

The OnPlus Team