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Beginner

Site lost activation out of nowhere - How do I find and enter the activation key through VPN?

I had a message that site comms went down.  My clients sent somebody on-site and all is working but the OnPlus agent still shows comms down.  I VPN'd in and can get to the web page for the unit but it's asking me to activate it.  Is there a way to find the activation key to enter into that field so that my settings, etc. are kept?

Also, has this happened to anybody else before and what could be the cause?  Thanks!

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Enthusiast

Site lost activation out of nowhere - How do I find and enter th

Hi Lokib,

Sounds like the On100 has been reset. Did someone inadvertently hold down "Reset" on the device?

The Activation key is located under "Profile>Profile".

I haven't seen this happen to anyone else myself. Could you PM me the site name and I'll see if we can dig up anything else in the logs.

Thanks,

The OnPlus Team

Beginner

Site lost activation out of nowhere - How do I find and enter th

I seriously doubt it.  I just PM'd you.