Hello Hsummons,
Thank you for brining this to our attention and we sincerely apologize for inconvenince this might cause.
Please be informed that in order for us to process your request with the steps to take on this concern. We are requesting that you may open a case with us or you may us at CCW Support 1-800-553-6387 options 2 and 3 or you may email us at csgbprod@cisco.com or cs-support@cisco.com.
With this, we may be able to assist you with the CCW Tool. Again, we aplogize for the inconevenience.
Thanks,
Jen
CCW Support Team