What's changing?
We have streamlined our internal tools and process to substantially improve our response time to your expedite requests.
Note: at this time, only English support cases are effected.
How will your experience change?
- Beginning Sept 7th
- You will receive quicker case status update
- Enhanced email updates will be more concise and informative
- In addition, beginning Oct 11
- The case creation portal will be enhanced to perform basic validation checks (e.g., valid Sales Order Number).
- You will receive the initial case status update and expedite submission notice within minutes of case submission. Please note we are still performing the same due diligence to process your request. We are able to improve the speed as result of tool automation. It will still take up to 24 hours for Supply Chain to evaluate the expedite request and respond.
What do you need know?
We have changed the way we verify if a requester is eligible to expedite an order. We have made every effort to migrate all eligible requesters. However, if you receive a notification indicating you’re not an eligible requester, and you believe you should be eligible, please raise a case in the CSC Portal to have your profile updated to include expedite request eligibility. You should indicate you need expedite submit access in the case. We apologize for the inconvenience.
