Problem with matching correct service SUSA with equipment ASA5520

[Magdalena_Pawlowska]

Hi All,

1. When a client have an equpiment of a part number: Bundle ASA5520-AIP10-K9 (or ASA with the module AIP-10) and is buying Partner Service PSTR and SUSA:

a) CON-PSTR-AS2A10K- provides the technical support to both ASA and the AIP module,

b) CON-SUSA-AS2A10K - provides the IPS signature for bundle - AIP module

2. How ever if the customer bought separately ASA5520 module and the ASA-SSM-AIP10; Now have to buy partners support PSTR and SUSA according to the scheme:

a) CON-PSTR-AS2BUN-K9 - technical support for ASA (for this position there is no SUSA)

b) CON-PSTR-ASIP10K9 - technical support for AIP module;

c) CON-SUSA_ASIP10K9 - signature for module AIP;

Is it correct?

regrads,

Magda Pawlowska

[jcaratiq]

Hi Magda,

Good day!

Your query is right, however correct SKUs should be the following:

CON-SUSA-ASIP10K9 
CON-PSRT-ASIP10K9
CON-PSRT-AS2BUNK9

If you have any further inquiries regarding this, please contact our Service Support Team at 1-800-556-1343.

Thanks and Best Regards,

Jen C.

CCW Support Team