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Highlighted
Beginner

GLC-LH-SM PM-4-ERR_DISABLE on C9300-24T

Hi

I have C9300-24T with C9300-NM-4G

I inserted 1 GLC-LH-SM  on the C9300-NM-4G but it doesnt work

I configured it as trunk

interface GigabitEthernet1/1/1
switchport mode trunk

 

I have err_disable

Is it normal ?

Please SFP module GLC-LH-SM  can work with C9300-24T (C9300-NM-4G)

 

Please advise

8 REPLIES 8
Highlighted
Cisco Employee

Hi nicanor00,

 

Can you confirm if the SFP model is GLC-LH-SM or GLC-LH-SMD?

 

Also provide the version which is running and the complete error which you are getting.

 

Regards

 

Naresh M

Highlighted

Hi

The model is SFP GLC-LH-SM

See below the error

*Feb 23 12:20:50.510: %PLATFORM_PM-6-FRULINK_INSERTED: 4x1G uplink module inserted in the switch 1 slot 1
*Feb 23 12:20:54.703: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Gi1/1/1 is not supported
*Feb 23 12:20:54.703: %PM-4-ERR_DISABLE: gbic-invalid error detected on Gi1/1/1, putting Gi1/1/1 in err-disable state

sh int status

Port       Name                 Status          Vlan Duplex Speed Type
Gi1/1/1 Port Trunk to NG err-disabled 1     full auto unknown

 

Please advise

Highlighted
Hall of Fame Community Legend

Post the complete output to the following commnds: 

sh version
sh interface status err
Highlighted

Hi

Kindly found below

 

 

*Feb 23 12:20:50.510: %PLATFORM_PM-6-FRULINK_INSERTED: 4x1G uplink module inserted in the switch 1 slot 1
*Feb 23 12:20:54.703: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Gi1/1/1 is not supported
*Feb 23 12:20:54.703: %PM-4-ERR_DISABLE: gbic-invalid error detected on Gi1/1/1, putting Gi1/1/1 in err-disable state

 

 

 

9300#sh version
Cisco IOS XE Software, Version 16.12.03a
Cisco IOS Software [Gibraltar], Catalyst L3 Switch Software (CAT9K_IOSXE), Version 16.12.3a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2020 by Cisco Systems, Inc.
Compiled Tue 28-Apr-20 09:37 by mcpre


Cisco IOS-XE software, Copyright (c) 2005-2020 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.


ROM: IOS-XE ROMMON
BOOTLDR: System Bootstrap, Version 16.12.2r, RELEASE SOFTWARE (P)

OTEC9300 uptime is 3 minutes
Uptime for this control processor is 4 minutes
System returned to ROM by PowerOn
System image file is "flash:packages.conf"
Last reload reason: PowerOn

 

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If you require further assistance please contact us by sending email to
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Technology Package License Information:

------------------------------------------------------------------------------
Technology-package Technology-package
Current Type Next reboot
------------------------------------------------------------------------------
network-advantage Smart License network-advantage
dna-advantage Subscription Smart License dna-advantage
AIR License Level: AIR DNA Advantage
Next reload AIR license Level: AIR DNA Advantage


Smart Licensing Status: UNREGISTERED/EVAL MODE

cisco C9300-24T (X86) processor with 1343703K/6147K bytes of memory.
Processor board ID FJB2428A05L
3 Virtual Ethernet interfaces
28 Gigabit Ethernet interfaces
8 Ten Gigabit Ethernet interfaces
2 TwentyFive Gigabit Ethernet interfaces
2 Forty Gigabit Ethernet interfaces
2048K bytes of non-volatile configuration memory.
8388608K bytes of physical memory.
1638400K bytes of Crash Files at crashinfo:.
11264000K bytes of Flash at flash:.
0K bytes of WebUI ODM Files at webui:.

Base Ethernet MAC Address : aa:aa:aa:bb:00:00
Motherboard Assembly Number :
Motherboard Serial Number :
Model Revision Number : A0
Motherboard Revision Number : A0
Model Number : C9300-24T
System Serial Number :


Switch Ports Model SW Version SW Image Mode
------ ----- ----- ---------- ---------- ----
* 1 41 C9300-24T 16.12.3a CAT9K_IOSXE INSTALL


Configuration register is 0x102

9300#

 

Highlighted
Hall of Fame Community Legend

sh idprom interface Gi1/1/1
sh inventory

Can we see the complete output to the following commands above?

Highlighted

Hi

 

I dont have access on the equipment by now, I only have sh inventory output below

 

But I would like to know if the C9300-24T can work with the SFP GLC-LH-SM

It should be recongnise and work ?

 

NGOC9300#show inventory
NAME: "c93xx Stack", DESCR: "c93xx Stack"
PID: C9300-24T , VID: V03 , SN: 0000000

NAME: "Switch 1", DESCR: "C9300-24T"
PID: C9300-24T , VID: V03 , SN: 000000

NAME: "Switch 1 - Power Supply A", DESCR: "Switch 1 - Power Supply A"
PID: PWR-C1-715WDC , VID: V01 , SN: 0000000

NAME: "Switch 1 FRU Uplink Module 1", DESCR: "4x1G Uplink Module"
PID: C9300-NM-4G , VID: V01 , SN: 000000


NGOC9300#

Highlighted

Hi,

 

GLC-LH-SM is not supported for the C9300-NM-4G

 

SMD is supported. However if it is SM then it is not supported as the compatibility Matrix

 

Please find the attached snapshot for the same. You can use any supported SFP's.

 

Hope this helps.

 

Regards

 

Naresh M

 

Highlighted
Beginner

can u try these commands in global config

 

service unsupported-transceiver

no errdisable detect cause gbic-invalid

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