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Beginner

ISR4321/K9 - %TRANSCEIVER-3-NOT_SUPPORTED

Hi All,

 

Per this link, the GLC-SX-MMD should be compatible with the ISR4321/K9

 

https://www.cisco.com/c/en/us/products/routers/4000-series-integrated-services-routers-isr/relevant-interfaces-and-modules.html

 

However, this is the error that I receive:

 

000117: *Nov 16 21:31:00.146 UTC: %TRANSCEIVER-3-NOT_SUPPORTED: SIP0: iomd:  Detected for transceiver module in Gigabitethernet0/0/0, module disabled

 

I have tried another GLC-SX-MMD module and the results are the same. I have tried the following IOS versions:

 

isr4300-universalk9.03.16.04b.S.155-3.S4b-ext.SPA.bin

isr4300-universalk9.03.16.07b.S.155-3.S7b-ext.SPA.bin

 

No luck with either. I have tried a GLC-LH-SMD and it works fine. What could the issue be with the GLC-SX-MMD modules? The GLC-SX-MMD modules do show up in inventory:

 

NAME: "subslot 0/0 transceiver 0", DESCR: "GE SX"
PID: GLC-SX-MMD , VID: , SN: FNS17110D30

 

They also work in another Cisco device. What am I missing?

 

Thanks in advance!

 

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Community Legend

Re: ISR4321/K9 - %TRANSCEIVER-3-NOT_SUPPORTED

Please raise a TAC Case. This could be CSCug11055.
NOTE: I know there is a command to enable it but I'm not recommending it.
3 REPLIES 3
Hall of Fame Community Legend

Re: ISR4321/K9 - %TRANSCEIVER-3-NOT_SUPPORTED

Please raise a TAC Case. This could be CSCug11055.
NOTE: I know there is a command to enable it but I'm not recommending it.
Beginner

Re: ISR4321/K9 - %TRANSCEIVER-3-NOT_SUPPORTED

Thanks for the response Leo Laohoo! The workaround described for CSCug11055 seems to have got things working for me now. Any particular reason why this shouldn't be used long term?

Rising star

Re: ISR4321/K9 - %TRANSCEIVER-3-NOT_SUPPORTED

The compatibility information link you provided indicates a sw rel of 16.4.1 for 4132 series.

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