Solved: Re: Transceiver issues with SFP-10G-SR-S and C9500-48Y4C

Stefan Bischoff · ‎09-09-2020

Hello together,

are there any knowm issues on compatibility for the original Cisco SFP-10G-SR-S and the C9500 Series switches?

We have the problem, that the inserted SFP+ are recognized as 1000BaseZX SFP and are in a non-functional state.

Working C9500 in the US running IOS 16.9.3, the interfaces show in inventory:

NAME: "TwentyFiveGigE1/0/24", DESCR: "SFP+ 10GBASE-SR"

PID: SFP-10G-SR-S , VID: V01 , SN: AVD2147DCD3

NAME: "TwentyFiveGigE2/0/24", DESCR: "SFP+ 10GBASE-SR"

PID: SFP-10G-SR-S , VID: V01 , SN: AVD2147DCDC

Not working ones, even after upgrading the switches to the most current version, Cisco recommended IOS (IOS XE Software, Version 16.12.04)

It appears these may be the wrong gbic, as they are displayed as SFP-10G-SR instead of SFP-10G-SR-S.

NAME: "TwentyFiveGigE1/0/48", DESCR: "GE ZX"

PID: SFP-10G-SR , VID: V03 , SN: AVD2231D3TE

NAME: "TwentyFiveGigE2/0/48", DESCR: "GE ZX"

PID: SFP-10G-SR , VID: V03 , SN: AVD2231D3RW

It seems that the modules are manufactured by the same company for Cisco, all of them are AVDxxxxxxxxx.

These are original Cisco SFP+, no third party modules!

Shall we return these SFP+ ?

Kind regards

Stefan

Leo Laohoo · ‎09-09-2020

That sounds like a bug.
Have you raised this issue with TAC?

View solution in original post

Leo Laohoo · ‎09-09-2020

That sounds like a bug.
Have you raised this issue with TAC?

Stefan Bischoff · ‎09-09-2020

Hi Leo,

At the moment no, but we will do this, if there is no workaround available. In the bug tool there is no such issue present, so it seems something new.

Kind regards

Stefan

Stefan Bischoff · ‎09-09-2020

We have installed a workaround by using thirdparty modules now, but we have installed the failing modules as well, so a TAC case can be opened on them.

Kind regards

Stefan

Ruben Cocheno · ‎09-09-2020

@Stefan Bischoff

If you replaced the SFP, changed the fiber patch, upgraded the firmware, the last call is TAC RMA on the way

Tag me to follow up.
Please mark it as Helpful and/or Solution Accepted if that is the case. Thanks for making Engineering easy again.
Connect with me for more on Linkedin https://www.linkedin.com/in/rubencocheno/

Leo Laohoo · ‎09-09-2020

Please post the complete output to the following command:

show idprom interface <PORT> detail

Stefan Bischoff · ‎09-10-2020

Hello Leo,

that's the output of the command:

IDPROM for transceiver TwentyFiveGigE1/0/27:

Description = SFP or SFP+ optics (type 3)

Transceiver Type: = GE ZX (23)

Product Identifier (PID) = SFP-10G-SR

Vendor Revision = A0

Serial Number (SN) = AVD2231D3TE

Vendor Name = OEM

Vendor OUI (IEEE company ID) = 00.00.00 (0)

CLEI code = COUIA8NCAA

Cisco part number = 10-2415-03

Device State = Enabled.

Date code (yy/mm/dd) = 19/12/13

Connector type = LC.

Encoding = 8B10B (1)

Nominal bitrate = OC12/STM4 (600 Mbits/s)

Minimum bit rate as % of nominal bit rate = not specified

Maximum bit rate as % of nominal bit rate = not specified

The transceiver type is 23

Link reach for 9u fiber (km) = IR-2(40km) (40)

LR-1(40km) (40)

DX(40KM) (40)

HX(40km) (40)

Link reach for 9u fiber (m) = IR-2(40km) (255)

LR-1(40km) (255)

LR-2(80km) (255)

LR-3(80km) (255)

DX(40KM) (255)

HX(40km) (255)

ZX(80km) (255)

VX(100km) (255)

Link reach for 50u fiber (m) = SR(2km) (0)

IR-1(15km) (0)

IR-2(40km) (0)

LR-1(40km) (0)

LR-2(80km) (0)

LR-3(80km) (0)

DX(40KM) (0)

HX(40km) (0)

ZX(80km) (0)

VX(100km) (0)

1xFC, 2xFC-SM(10km) (0)

ESCON-SM(20km) (0)

Link reach for 62.5u fiber (m) = SR(2km) (0)

IR-1(15km) (0)

IR-2(40km) (0)

LR-1(40km) (0)

LR-2(80km) (0)

LR-3(80km) (0)

DX(40KM) (0)

HX(40km) (0)

ZX(80km) (0)

VX(100km) (0)

1xFC, 2xFC-SM(10km) (0)

ESCON-SM(20km) (0)

Nominal laser wavelength = 1310 nm.

DWDM wavelength fraction = 1310.0 nm.

Supported options = Tx disable

Tx fault signal

Loss of signal (standard implementation)

Supported enhanced options = Alarms for monitored parameters

Software Tx disable

Software Tx fault monitoring

Software Rx LOS monitoring

Diagnostic monitoring = Digital diagnostics supported

Diagnostics are internally calibrated

Rx power measured is "Average power"

Transceiver temperature operating range = not specified

Minimum operating temperature = 0 C

Maximum operating temperature = 70 C

High temperature alarm threshold = +75.000 C

High temperature warning threshold = +70.000 C

Low temperature warning threshold = +0.000 C

Low temperature alarm threshold = -5.000 C

High voltage alarm threshold = 3630.0 mVolts

High voltage warning threshold = 3465.0 mVolts

Low voltage warning threshold = 3135.0 mVolts

Low voltage alarm threshold = 2970.0 mVolts

High laser bias current alarm threshold = 11.800 mAmps

High laser bias current warning threshold = 10.800 mAmps

Low laser bias current warning threshold = 5.000 mAmps

Low laser bias current alarm threshold = 4.000 mAmps

High transmit power alarm threshold = 1.7 dBm

High transmit power warning threshold = -1.3 dBm

Low transmit power warning threshold = -7.3 dBm

Low transmit power alarm threshold = -11.3 dBm

High receive power alarm threshold = 2.0 dBm

High receive power warning threshold = -1.0 dBm

Low receive power warning threshold = -9.9 dBm

Low receive power alarm threshold = -13.9 dBm

External Calibration: bias current slope = 1.000

External Calibration: bias current offset = 0

SFP IDPROM Page 0xA0:

000: 03 04 07 00 00 00 02 12 00 01

010: 00 01 06 00 28 FF 00 00 00 00

020: 4F 45 4D 20 20 20 20 20 20 20

030: 20 20 20 20 20 20 00 00 00 00

040: 53 46 50 2D 31 30 47 2D 53 52

050: 2D 53 20 20 20 20 41 30 20 20

060: 05 1E 00 36 00 1A 00 00 41 56

070: 44 32 32 33 31 44 33 54 45 20

080: 20 20 20 20 31 39 31 32 31 33

090: 20 20 68 F0 01 37 00 00 06 C6

100: 89 54 31 1E 4C D4 F6 D5 28 AF

110: A7 D5 A3 21 A2 00 00 00 00 00

120: 00 00 00 00 6C 4F FF 5C 49 50

130: 55 49 41 4C 4B 52 41 41 31 30

140: 2D 32 31 34 34 2D 30 31 56 30

150: 31 20 01 00 46 00 00 00 00 E8

160: 00 00 00 00 00 00 00 00 00 00

170: 00 00 00 00 00 00 00 00 00 00

180: 00 00 00 00 00 00 00 00 00 00

190: AA AA 47 4C 43 2D 45 58 2D 53

200: 4D 44 20 20 20 20 20 20 20 20

210: 20 20 31 36 00 00 00 00 00 00

220: 00 00 00 58

SFP IDPROM Page 0xA2:

000: 4B 00 FB 00 46 00 00 00 8D CC

010: 74 04 87 5A 7A 76 17 0C 07 D0

020: 15 18 09 C4 39 C7 02 E5 1C F5

030: 07 46 3D E9 01 97 1F 07 03 FF

040: 00 00 00 00 00 00 00 00 00 00

050: 00 00 00 00 00 00 00 00 00 00

060: 00 00 00 00 00 00 00 00 3F 80

070: 00 00 00 00 00 00 01 00 00 00

080: 01 00 00 00 01 00 00 00 01 00

090: 00 00 00 00 00 10 9D 15 5D 82

100: 5D 00 66 01 00 00 00 00 00 00

110: B2 00 05 40 00 00 05 40 00 00

120: FF FF FF FF FF FF FF 01 43 4F

130: 55 49 41 38 4E 43 41 41 31 30

140: 2D 32 34 31 35 2D 30 33 56 30

150: 33 20 01 00 46 00 00 00 00 C6

160: 00 00 00 00 00 00 00 00 00 00

170: 00 00 00 00 00 00 00 00 00 00

180: 00 00 00 00 00 00 00 00 00 00

190: AA AA 53 46 50 2D 31 30 47 2D

200: 53 52 20 20 20 20 20 20 20 20

210: 20 20 32 33 00 00 00 00 00 00

220: 00 00 00 35 15 1A 20 24 2A 30

230: 20 30 00 00 00 00 00 00 00 00

240: 00 00 00 00 00 1D 00 00 FF FF

250: FF FF 00 00 00 00

Interesting is the wavelength of 1310nm, which is not a SR typical value of 850nm

Regards

Stefan

Stefan Bischoff · ‎09-10-2020

Leo,

thats an output of working ones at the USA from the same manufacturer:

IDPROM for transceiver TwentyFiveGigabitEthernet1/0/21:

Description = SFP or SFP+ optics (type 3)

Transceiver Type: = SFP+ 10GBASE-SR (273)

Product Identifier (PID) = SFP-10G-SR-S

Vendor Revision = G4.1

Serial Number (SN) = AVD2304DEPX

Vendor Name = CISCO-AVAGO

Vendor OUI (IEEE company ID) = 00.17.6A (5994)

CLEI code = CMUIAK6CAA

Cisco part number = 10-3105-01

Device State = Enabled.

Date code (yy/mm/dd) = 19/02/20

Connector type = LC.

Encoding = 64B/66B (6)

Nominal bitrate = (10300 Mbits/s)

Minimum bit rate as % of nominal bit rate = not specified

Maximum bit rate as % of nominal bit rate = not specified

The transceiver type is 273

Link reach for 9u fiber (km) = SX(550/270m) (0)

1xFC-MM(500/300m) (0)

2xFC-MM(300/150m) (0)

ESCON-MM(2km) (0)

Link reach for 9u fiber (m) = SX(550/270m) (0)

1xFC-MM(500/300m) (0)

2xFC-MM(300/150m) (0)

ESCON-MM(2km) (0)

Nominal laser wavelength = 850 nm.

DWDM wavelength fraction = 850.0 nm.

Supported options = Tx disable

Tx fault signal

Loss of signal (standard implementation)

Supported enhanced options = Alarms for monitored parameters

Software Tx disable

Software Tx fault monitoring

Software Rx LOS monitoring

Diagnostic monitoring = Digital diagnostics supported

Diagnostics are internally calibrated

Rx power measured is "Average power"

Transceiver temperature operating range = not specified

Minimum operating temperature = 0 C

Maximum operating temperature = 70 C

High temperature alarm threshold = +75.000 C

High temperature warning threshold = +70.000 C

Low temperature warning threshold = +0.000 C

Low temperature alarm threshold = -5.000 C

High voltage alarm threshold = 3630.0 mVolts

High voltage warning threshold = 3465.0 mVolts

Low voltage warning threshold = 3135.0 mVolts

Low voltage alarm threshold = 2970.0 mVolts

High laser bias current alarm threshold = 10.500 mAmps

High laser bias current warning threshold = 10.500 mAmps

Low laser bias current warning threshold = 2.500 mAmps

Low laser bias current alarm threshold = 2.500 mAmps

High transmit power alarm threshold = 1.7 dBm

High transmit power warning threshold = -1.3 dBm

Low transmit power warning threshold = -7.3 dBm

Low transmit power alarm threshold = -11.3 dBm

High receive power alarm threshold = 2.0 dBm

High receive power warning threshold = -1.0 dBm

Low receive power warning threshold = -9.9 dBm

Low receive power alarm threshold = -13.9 dBm

External Calibration: bias current slope = 0.000

External Calibration: bias current offset = 0

SFP IDPROM Page 0xA0:

000: 03 04 07 10 00 00 00 00 00 00

010: 00 06 67 00 00 00 08 02 28 1E

020: 43 49 53 43 4F 2D 41 56 41 47

030: 4F 20 20 20 20 20 00 00 17 6A

040: 53 46 42 52 2D 37 30 39 53 4D

050: 5A 2D 43 53 32 20 47 34 2E 31

060: 03 52 00 40 00 1A 00 00 41 56

070: 44 32 33 30 34 44 45 50 58 20

080: 20 20 20 20 31 39 30 32 32 30

090: 20 20 68 F0 03 58 00 00 06 A1

100: FD D3 0E 68 14 DE 26 DE FA FB

110: 32 83 29 E3 7A 00 00 00 00 00

120: 00 00 00 00 35 87 C4 53 00 00

130: 00 00 00 00 00 00 00 00 00 00

140: 00 00 00 00 00 00 00 00 00 00

150: 00 00 00 00 00 00 00 00 00 00

160: 00 00 00 00 00 00 00 00 00 00

170: 00 00 00 00 00 00 00 00 00 00

180: 00 00 00 00 00 00 00 00 00 00

190: 00 00 00 00 00 00 00 00 00 00

200: 00 00 00 00 00 00 00 00 00 00

210: 00 00 00 00 00 00 00 00 00 00

220: 00 00 00 00

SFP IDPROM Page 0xA2:

000: 4B 00 FB 00 46 00 00 00 8D CC

010: 74 04 87 5A 7A 76 14 82 04 E2

020: 14 82 04 E2 39 C7 02 E5 1C F5

030: 07 46 3D E9 01 97 1F 07 03 FF

040: 00 00 00 00 00 00 00 00 00 00

050: 00 00 00 00 00 00 00 00 00 00

060: 00 00 00 00 00 00 00 00 00 00

070: 00 00 00 00 00 00 00 00 00 00

080: 00 00 00 00 00 00 00 00 00 00

090: 00 00 00 00 00 51 0E 19 78 82

100: 0A 0C D2 16 E2 14 00 00 00 00

110: B2 00 00 40 00 00 00 40 00 00

120: 00 00 1D 00 00 00 00 00 43 4D

130: 55 49 41 4B 36 43 41 41 31 30

140: 2D 33 31 30 35 2D 30 31 56 30

150: 31 20 01 00 46 00 00 00 00 B8

160: 00 00 00 00 00 00 00 00 00 00

170: 00 00 00 00 00 00 00 00 00 00

180: 00 00 00 00 00 00 00 00 00 00

190: AA AA 53 46 50 2D 31 30 47 2D

200: 53 52 2D 53 20 20 20 20 20 20

210: 20 20 30 32 00 00 00 00 00 00

220: 00 00 00 72 1E 20 2A 2A 31 34

230: 29 36 00 00 00 00 00 00 00 00

240: 00 00 00 00 00 56 00 00 FF FF

250: FF FF 00 00 00 00

Kind regards

Stefan

Mccluskie70 · ‎10-11-2020

I was looking for the same info, tried doing the same but it didn't worked. Thanks for spreading the knowledge walgreenslistens

kapydan88 · ‎10-12-2020

Hello.

It works fine with 16.12.02 version

So-9500-core#sh inv | i SFP-10G-SR-S
PID: SFP-10G-SR-S , VID: V01 , SN:
PID: SFP-10G-SR-S , VID: V01 , SN:
PID: SFP-10G-SR-S , VID: V01 , SN:
PID: SFP-10G-SR-S , VID: V01 , SN:
PID: SFP-10G-SR-S , VID: V01 , SN:
PID: SFP-10G-SR-S , VID: V01 , SN:
PID: SFP-10G-SR-S , VID: V01 , SN:
PID: SFP-10G-SR-S , VID: V01 , SN:
So-9500-core#sh ver | i 16.12
Cisco IOS XE Software, Version 16.12.02
Cisco IOS Software [Gibraltar], Catalyst L3 Switch Software (CAT9K_IOSXE), Version 16.12.02, RELEASE SOFTWARE (fc2)
So-9500-core#

About possible causes of malfunction:

1) it is necessary to check grounding (9500 switches are very sensitive to it);

2) you can try disabling and enabling problem port.

3)is this sfp 10G original or not?

Stefan Bischoff · ‎10-12-2020

Thanks everyone for discussing this topic. The SFP+ are wrong branded, original Cisco SFP+. All defective SFP+ are replaced now and the new original ones are working - by the way they are now from Finisar, instead of Cisco Avago. I don't know why Cisco choosed Avago for manufacturing them.

Thanks a lot.

Kind regards

Stefan

nyinyi84083 · ‎01-13-2021

Do you have sfp pictures and idprom output I have same problems

thank you

Stefan Bischoff · ‎01-13-2021

Sorry,

I only posted the output of the idprom. I didn't took pictures from them.

As you can read, they were wrong branded and identified as "GE-ZX"

NAME: "TwentyFiveGigE1/0/48", DESCR: "GE ZX"

PID: SFP-10G-SR , VID: V03 , SN: AVD2231D3TE

NAME: "TwentyFiveGigE2/0/48", DESCR: "GE ZX"

PID: SFP-10G-SR , VID: V03 , SN: AVD2231D3RW

Cisco replaced them and everything is fine now

Have a nice day

Kind regards

Stefan

nyinyi84083 · ‎01-13-2021

But my transceiver still can't use

Vendor name is cisco-avago

Transceiver type is SFP+ 10Gbase-SR

Which model I need to change for C9500 24y4c?

Thanks

pralinkhanal85070 · ‎01-24-2021

Hi Folks,

It is a normal issue.

Just interchange the LC connecting the SFP+. It works just fine.

Check: show idprom interface Interface name

Show interfaces Interface name transceiver detail

Please note that the SFP+ module should be detected by the device.

The version of the C9500 switch we are running is:

CoreSwitch_01#show ver
Cisco IOS XE Software, Version 16.09.05
Cisco IOS Software [Fuji], Catalyst L3 Switch Software (CAT9K_IOSXE), Version 16.9.5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport