Webex Cloud recording option within Canvas

[bob75]

Have had a couple instances of workers unable to record Webex meeting to Cloud while in the Canvas app.  The option is ghosted (greyed out) and unavailable when they attempt to record meeting.  The only option available is to record to computer.  Have had them log out and back into their Canvas accounts and Webex is running in latest version -- 42.1.4.22.  There is no storage/server issue that's been detected either.  Any suggestion or recommendation?  Thanks!

[rikardkrvaric]

I see you posted this question in more forums.

Here is my reply from the same question in another forum:

YES! I have had this problem a lot... but not any more.

You can confirm this problem by having these 3 symptoms:

• Can't record to cloud
• Can't see Breakout Sessions
• Can't share video with audio

The solution is to walk the instructor through these steps:

1. Go to the Webex page for the instructor (companyname.webex.com, and login)
2. Go to Preferences (on left toolbar)
3. Click SCHEDULING tab
4. Under Meeting Type: make sure to select Webex Meetings Pro Meeting (Which is probably already selected)
5. Click SAVE - even if you didn't change anything.

NEW meetings from this point on will be fixed. So if the instructor has meetings already scheduled in your LMS, they have to delete those meetings, and re-create them.

Again, it will only work on meetings scheduled from this point on!

[bob75]

Thank you!  Was able to get issue resolved.