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3rd party troubleshooting tools

henrick16
Beginner
Beginner

Hello,

I am looking for recommendations on what 3rd party tools are best to use when troubleshooting issues with Call Manager or Cisco Gateways such as Notepad ++.   I

6 Replies 6

Roger Kallberg
VIP Expert VIP Expert
VIP Expert

TranslatorX is one must. Real Time Monitoring Tool (RTMT) is also a great asset.



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Kathy N.
VIP Advisor VIP Advisor
VIP Advisor

I also agree that RTMT helps although I think a network management tool provides better end-to-end access to view QoS, jitter, latency, etc.  Unfortunately we don't have one but I've seen demonstrations from IR.com and SolarWinds and MS has a network management system that provides some tools.

 

If you need to help remote users with desk phones, I recommend Uplinx which is a phone emulation tool that lets us see what the user is doing on the phone.  It also lets us remote "touch" the device so we can troubleshoot problems reported by the user.  This really helps when we are trying to work with remote users.



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Thank You, I will check out your recommendations.

UnifiedFX also warrants a mention here.

https://www.unifiedfx.com

The UnifiedFX guys and their products are awesome. I love PhoneView, for instance.

Maren

Thank you

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