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7920 No options to reset to Factory Default

I have tried to reset ephone 7920 without success, I had tried  this procedure:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml

but the ephone only displays Authenticating with AP, and there is no profiles available, no phone settings to reset, no network config available.

What can I do for a factory default configuration??

Regards,

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