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texevora
Beginner

8861 IP Phone - Bluetooth unable to see/pair with iPhone

I have been unable to get an 8861 IP phone to see or connect/pair with my iPhone (12 Pro Max). 

 

Software version on the 8861 is sip88xx.11-0-0MPP-7.loads

 

Bluetooth is set to On, Bluetooth mode is set to Phone (although i've tried "both" as well). When I go into Devices and press "Scan", it scans but doesn't see/find the iPhone. The iPhone is in the Bluetooth settings submenu when the scan is started, ie it is "discoverable", but isn't seen by the Cisco phone.

 

I have tried with multiple 8861 phones, and the same issue persists. 

 

Would welcome any suggestions on how to fix the issue, thank you.

3 REPLIES 3
Nithin Eluvathingal
VIP Advisor

Instead of iPhone 12 try different phone either another  iPhone model or android and see if it pairs.

 

 

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texevora
Beginner

Unfortunately the same. Tried with a factory reset Pixel 4a 5G, and the Cisco phone is still unable to "see" the Android phone when scanning.

Leo Laohoo
VIP Community Legend


@texevora wrote:

I have been unable to get an 8861 IP phone to see or connect/pair with my iPhone (12 Pro Max). 


Are you trying to "transfer" the 88xx phone to your iPhone via BLE? 
I think this only works when the handset is running Enterprise Image and is WebEx enabled.  

Otherwise, use a BT headset.

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