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SZU CHI CHEN
Beginner

a problem about call forward

hi

need your support

my cx reply one strang thing to me

before yesterday,they can forward one call without the receiver pickup the phone

but today,when they transfer a call,must wait c receiver(reference exhibit) pick up the phone,in 7912/7940/7960 display screen show the transfer button,can any one tell me why,very very tks

exhibit

A->B

B transfer to C

Must wait C pick up the phone the transfer button on 79xx will show up,but before,you can transfer a call without C pickup

4 REPLIES 4
vmoopeung
Contributor

Can you be more specfic with the version of CCM used,

Did you do any upgrades nearby.

HI

I USE CCM VER 3.3.2

I DON'T HAVE UPGRADE NEARBY

TKS

paul.alvarez
Enthusiast

Coul be a bug. Just restart the CCM service and you should be good to go. It should clear out everything if all else fail.

are you sure

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