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a Software forced crash c3845

Anees Ur Rehman
Level 1
Level 1

One of my Voice Gateway rebooted suddenly without leaving any unusual error messages on syslog server. The result of show version command is as follows; anyone have idea why this happen and safety measures for future.

Voice-GW uptime is 28 minutes

System returned to ROM by error - a Software forced crash, PC 0x60E2983C at 11:40:38 UTC Mon Jan 12 2009

System image file is "flash:c3845-spservicesk9-mz.124-11.XJ4.bin"

1 Reply 1

testeven
Cisco Employee
Cisco Employee

Hi!

Seems that the router crashed due to a memory corruption issue. The router runs memory checking algorithms to verify that the

memory has not been corrupted. If the router detects that the memory has been corrupted, it crashes. A memory corruption occurs at some point due to some IOS process writing in memory where it shouldn't therefore this is a software issue.

Usually and IOS upgrade is needed.

Please check bugs: CSCeh47169, CSCsi96115, CSCsm55045

HTH!

Tere.

Regards, Tere. If you find this post helpful, please rate! :)