AA + SRST

[dragan.novakovic]

I would like to configue AA on a router with SRST. I am looking for something simmilar to "Cisco CME Basic Automatic Call Distribution and Auto-Attendant Service", which is working with CME. That means, someone calls in, hears the greetings, can choose between multiple optionsd ("for registration dial 1, for bookstore dial 2 etc"), and eventualy dial the extension. Does anybody know how can that be accomplish with SRST, and if there is a script that I can use.

[thisisshanky]

There are AA tcl files that you can download and setup a basic AA on the router. This AA may be activated from a dial-peer which matches an incoming pilot number and calls an application that references to the TCL script loaded on flash. Here is a very good link to setting up AA on a router. You can use this with CCME or SRST.

http://www.convergencefactory.com/cme/index.html#How_do_I_set_up_a_basic_automated

This wont be a true replacement for BACD in CME.

HTH

Sankar

PS: please remember to rate helpful replies!

[jschlimg]

I am having trouble getting this to work. Follwed all the instructions on this website, but every time I try to dial call I get an "%CALL_CONTROL-6-APP_NOT_FOUND: Application ccmeaa in dial-peer

7 not found. Handing callid 297 to the alternate app DEFAULT' and a second dial tone. I can dial an extension at this point in time, but no prompts.

[thisisshanky]

Can you paste your configs and the actual Syslog message. Note that in newer IOS, app command is depecated and replaced by service command.

[jschlimg]

!

!

ccm-manager fallback-mgcp

ccm-manager mgcp

no ccm-manager fax protocol cisco

ccm-manager music-on-hold

ccm-manager config server 10.100.9.1

ccm-manager config

interface FastEthernet0/0.224

description BNA Voice Vlan

encapsulation dot1Q 224

ip address 172.24.1.254 255.255.255.0

call application voice aa flash://its_CISCO.2.0.0.0.tcl

call application voice aa operator 2430

call application voice aa aa-pilot 2431

call application voice aa language 1 en

call application voice aa set-location en 0 flash://

!

voice-port 0/1/0

timing hookflash-out 500

!

voice-port 0/1/1

timing hookflash-out 500

!

!

dial-peer voice 1 pots

preference 1

destination-pattern 911

clid network-number 61525922230

clid second-number strip

port 0/1/0

!

dial-peer voice 3 pots

preference 1

destination-pattern 9[2-9]......

clid network-number 61525922230

clid second-number strip

port 0/1/0

forward-digits 7

!

dial-peer voice 4 pots

preference 1

destination-pattern 91[2-9]..[2-9]......

clid network-number 61525922230

clid second-number strip

port 0/1/0

forward-digits 11

!

dial-peer voice 6 pots

incoming called-number .

no digit-strip

direct-inward-dial

port 0/1/0

!

dial-peer voice 11 pots

preference 2

destination-pattern 911

clid network-number 61525922230

clid second-number strip

port 0/1/1

!

dial-peer voice 13 pots

preference 2

destination-pattern 9[2-9]......

clid network-number 61525922230

clid second-number strip

port 0/1/1

forward-digits 7

!

dial-peer voice 14 pots

preference 2

destination-pattern 91[2-9]..[2-9]......

clid network-number 61525922230

clid second-number strip

port 0/1/1

forward-digits 11

!

dial-peer voice 16 pots

incoming called-number .

no digit-strip

direct-inward-dial

port 0/1/1

!

dial-peer voice 999010 pots

application mgcpapp

port 0/1/0

!

dial-peer voice 18 pots

application aa

port 0/1/1

!

!

!

call-manager-fallback

secondary-dialtone 9

max-conferences 16

limit-dn 7910 1

limit-dn 7935 1

limit-dn 7940 2

limit-dn 7960 6

ip source-address 172.24.1.254 port 2000 strict-match

max-ephones 36

max-dn 128

alias 1 2230 to 2430

moh music-on-hold.au

!

I dial in and am getting a second dial tone which allows me to dial and extension. But I really need the AA functionality to let users know to dial an extension.

Thanks