Adding a 0 to all incoming calls for "missed calls" callback to work ?

[lkc]

How did any of you solve this ?

I have the issue that whenever an external customer calls in to an

internal IP phone and the call is missed, i'm not capable of simply

doing a callback to the external number because i use 0 to get an

outside connection.

On a H.323 or SIP gateway this would be simple to add "prefix 0" to all

the incoming calls. "Unfortunately" my customer is using MGCP on their

gateway !

But how would i add the digit 0 to all incoming calls in order for me

to be able to do call-backs from the ip phone ?

Guess it would be the same issue in the US but with the digit "9" ??

Have any of you solved this "issue" ??

Regards,

Lasse,

[Aaron Harrison]

Hi

Go into service parameters for the callmanager service, click advanced, and in the "Clusterwide Parameters (Device - PRI and MGCP Gateway)" section there is a "National Number Prefix" - if you put 0 in here this should do what you want.. If it doesn't work you could try putting the 0 into the other similar parameters (i.e. the 'Unknown Number Prefix') as your telco may not mark the number as 'national'.

If this doesn't work you can do the following:

Create a partition called MissedCalls_PT, then a CSS called MissedCalls_CSS. Add the partition to the CSS.

Then create a translation pattern in the MissedCalls_PT, that prefixes 0 onto the calling number. Set the CSS of the trans pattern to whatever CSS you would normally put on your incoming gateway.

Then set the MissedCalls_CSS on the incoming gateway.

Regards

Aaron

[lkc]

Thanks Aron,

Exactly what i've been looking for !

Will try it out immediately

[Aaron Harrison · Accepted solution]

No problem...

If it helps don't forget to rate the post...

Aaron